Flashcards in Change Deck (9)
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1
Kurt Lewin- Forces for change
Unfreezing: Finding ways of making the need for change so clear that most people will understand and support it. Can be achieved by creating a culture of continuous change
Changing behaviour: Bring to bear new attitudes, values, and behaviour that become the dominant culture within an organisation
Refreezing: Introduce supporting mechanisms that consolidate and maintain the new behaviour patterns.
2
Scale of change
Paradigm shift
A radical rethinking of the nature of the business and the nature of the organisation. Usually occurs when the organisation finds it difficult to compete effectively within the industry sector.
3
Scale of change
Business process re-engineering (BPR):
Radical reorganisation of internal business processes.
4
Scale of change
Business process improvement (BPI)
Incremental (step by step) change to processes using information technology.
5
Scale of change
Automation
Automation on processes
6
Influences on responses to change
Personality: Some people are sensitive to any form of change and will react accordingly, either negative or positive reaction.
Values and beliefs: Individuals, organisations, and groups build up their own value systems, code of conduct, or behaviour. Change that runs counter to these is likely to be met with strong resistance.
Past experience: Individuals often evaluate changes that affect them by looking for similar occurrences in the past and reacting in similar ways
7
Active resistance
go-slows, strikes, sabotage, sit-ins etc.
8
Passive resistance
People will not learn about new ideas or avoid being faced with something different.
9
