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Flashcards in Change Deck (9)
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1

Kurt Lewin- Forces for change

Unfreezing: Finding ways of making the need for change so clear that most people will understand and support it. Can be achieved by creating a culture of continuous change

Changing behaviour: Bring to bear new attitudes, values, and behaviour that become the dominant culture within an organisation

Refreezing: Introduce supporting mechanisms that consolidate and maintain the new behaviour patterns.

2

Scale of change

Paradigm shift

A radical rethinking of the nature of the business and the nature of the organisation. Usually occurs when the organisation finds it difficult to compete effectively within the industry sector.

3

Scale of change

Business process re-engineering (BPR):

Radical reorganisation of internal business processes.

4

Scale of change

Business process improvement (BPI)

Incremental (step by step) change to processes using information technology.

5

Scale of change

Automation

Automation on processes

6

Influences on responses to change

Personality: Some people are sensitive to any form of change and will react accordingly, either negative or positive reaction.

Values and beliefs: Individuals, organisations, and groups build up their own value systems, code of conduct, or behaviour. Change that runs counter to these is likely to be met with strong resistance.

Past experience: Individuals often evaluate changes that affect them by looking for similar occurrences in the past and reacting in similar ways

7

Active resistance

go-slows, strikes, sabotage, sit-ins etc.

8

Passive resistance

People will not learn about new ideas or avoid being faced with something different.

9

Tactics for overcoming resistance

Education and communication

Participation

Facilitation and support

Negotiation

Manipulation and co-optation

Coercion