Chapter 1

Question 1

Management

Answer 1

A form of work that involves deciding the best way to use an organization’s resources to produce goods or provide services.

Question 2

Senior Management

Answer 2

Establishes the objectives of the organization, formulates the actions necessary to achieve them, and allocates the resources of the organization to achieve the objectives.

Question 3

Middle Management

Answer 3

Responsible for implementing and achieving organizational objectives; also responsible for developing departmental objectives and actions.

Question 4

Supervisory Management

Answer 4

Manages operative employees; generally considered the first level of management.

Question 5

Role

Answer 5

Set of behaviors associated with a particular job.

Question 6

Planning

Answer 6

Deciding what objectives to pursue during a future period and what to do to achieve those objectives.

Question 7

Organizing

Answer 7

Grouping activities, assigning activities, and providing the authority necessary to carry out the activities.

Question 8

Management Tasks

Answer 8

1. Planning
2. Organizing
3. Staffing
4. Leading
5. Controlling

Question 9

Staffing

Answer 9

Determining human resource needs and recruiting, selecting, training, and developing human resources.

Question 10

Leading

Answer 10

Directing and channeling human behavior toward the accomplishment of objectives.

Question 11

Controlling

Answer 11

Measuring performance against objectives, determining the causes of deviations, and taking corrective action where necessary.

Question 12

Interpersonal Roles

Answer 12

Include a manager’s relationships with people.

1. Figurehead (representative of the org.)
2. Relationship Builder
3. Leader

Question 13

Information-Related Roles

Answer 13

Require a manager to provide knowledge, news, or advice to employees.

1. Monitor (receives and collects info)
2. Communicator (distributes info inside of org.)
3. Spokesperson (distributes info outside of org.)

Question 14

Decision-Making Roles

Answer 14

Plays these roles when making a change in policies, resolving conflicts, or deciding how best to use resources.

1. Entrepreneur (initiates change)
2. Disturbance Handler (resolves conflicts)
3. Resource Director (how the org. will use its resources)
4. Negotiator (negotiates major contracts)

Question 15

Management Skills

Answer 15

1. Conceptual Skills
2. Human Relations Skills
3. Technical Skills

Question 16

Conceptual Skills

Answer 16

• Understand and analyze complex situations
• Know how different parts of the organization relate
• Decision making, planning, and organizing

Question 17

Human Relations Skills

Answer 17

• Understand and work well with people

Question 18

Technical Skills

Answer 18

• Specific abilities that people use to perform their jobs.

Question 19

Principle

Answer 19

• A basic truth or law.

- Are proven true by performing experiments called hypothesis.

Question 20

Deduction

Answer 20

The process of drawing a general conclusion from specific examples.

Question 21

Glass Ceiling

Answer 21

Refers to a level within the managerial hierarchy beyond which very few women and minorities advance.

Question 22

Diversity

Answer 22

Including people of different genders, races, religions, nationalities, ethnic groups, age groups, and physical abilities.

Question 23

Professional Manager

Answer 23

An individual who performs the basic management functions for the ongoing organization.
- Senior, middle, and supervisory

Question 24

Entrepreneurs

Answer 24

People who launch and run their own businesses.

Question 25

Small businesses

Answer 25

- Fewer than 100 employees - Independently owned - not dominant in its field

Question 26

Intrapreneurship

Answer 26

Entrepreneurship within a large or medium-sized company. | - Take risks, but not with their own investments.