Chapter 10 Flashcards
(14 cards)
Formal work group
Work group established and formally recognized by the organizing function of management.
informal work group
work group that results from personal contacts and interactions among people and is not formally recognized by the organization.
Group norms
Informal rules a group adopts to regulated and regularized group member’s behavior.
Group cohesiveness
Degree of attraction each member has for the group.
Group conformity
Degree to which the members of the group accept and abide by the norms of the group.
Groupthink
Dysfunctional syndrome that cohesive groups experience that causes the group to lose its critical evaluative capabilities.
Hawthorne effect
States that giving special attention to a group of ees changes their behavior.
Linchpin concept
Because managers are members of overlapping groups, they link formal work groups to the total organization.
Team building
Process by which the formal work group develops an awareness of those conditions that keep it from functioning effectively and then requires the group to eliminated those conditions.
idiosyncrasy Credit
Occurs when certain members who have made or are making significant contributions to the group’s goals are allowed to take some liberties within the group.
Managers Influence Cohesiveness By:
- Keeping groups small
- Selecting group members carefully
- Finding a good personality fit between ees
- Develop office layout for communication
- Create clear goals
- Inspire group competition
- Reward groups rather than individuals
- Isolate groups from each other.
Quality Circle
Group of ees who discuss quality problems and generate ideas that might help improve quality.
Self directed work teams
Teams in which members are empowered to control the work they do without a formal supervisor.
Virtual work teams
Teams which mainly use tech. communication with team members working and living in different locations.
