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Flashcards in Chapter 1 Deck (44):
1

Define operations management

activities that relate to the creation of goods and services through the transformation of inputs to outputs

2

define supply chain

a global network of organizations and activities that supplies a firm with goods and services

3

What are the 10 Strategic OM Decisions?

Design of goods and services
Managing quality
Process Strategy
Location strategies
Layout strategies
Human Resources
Supply-chain management
inventory management
scheduling
maintenance

4

Define services

Economic activities that typically produce an intangible product (such as education, entertainment, lodging, government, financial, and health services).

5

Define service sector

the segment of the economy that includes trade, financial, lodging, education, legal, medical, and other professional occupations.

6

Define productivity

The ratio of outputs (goods and services) divided by one or more inputs (such as labor, capital, or management)

7

Define single-factor productivity

Indicates the ratio of one resource (input) to the goods and services produced (outputs).

8

Define multifactor productivity

Indicates the ratio of many or all resources (inputs) to the goods and services products (outputs)

9

Define productivity variables

the three factors critical to productivity improvement - labor, capital, and the art and science of management

10

define knowledge society

a society in which much of the labor force has migrated from manual work to work based on knowledge

11

define stakeholders

those with a vested interest in an organization, including customers, distributors, suppliers, owners, lenders, employees, and community members.

12

F.W. Taylor believed that:

scientific laws governed how much work a person could do each day

13

Higher productivity derived from efficient operations leads to:

Lower cost goods and services

14

Which of the following is NOT an OM strategic issue?

Should we have finished goods inventory?

15

Operations managers hep to provide workers with improved working conditions by:

Improving the ergonomic design of jobs functions

16

Which of the following individuals made contributions to the field of OM by shedding new light on worker motivation?

Elton Mayo

17

Which of the following individuals made contributions to the OM field by developing time & motion study?

Frank Gilbreth

18

Who developed the use of motion study in improving operations?

Frank Gilbreth

19

Which of the following is NOT an OM operations planning and control issue?

How much capacity do we need?

20

Who developed the use of standardization in large scale mass production using a moving assembly line?

Henry Ford

21

Frederick W. Taylor was responsible for the development of:

principles of scientific management

22

Higher quality products are commonly associated with:

six-sigma quality standards

23

Which of the following is NOT an OM tactical issue?

Where do we locate the facility or facilities?

24

The operations management transformation process in a manufacturing firm is primarily which of the following?

physical

25

Frederick Taylor believed that:

the scientific method applied to work as well as science

26

Operations management is the business function that plans, coordinates, and controls the resources needed to produce a company's:

products and services

27

Which of the following is consistent with contemporary operations management?

replanting of forest land to reduce erosion

28

In a retail store, the transformation process is a change of personnel, products and money into satisfied purchasers.

Exchange

29

Define production

The creation of goods and services

30

Who was instrumental in shedding new light on psychological needs of workers and their motivations?

Elton Mayo

31

Largely due to the globalization of economies and the growth of e-commerce, the balance of power has shifted from

Producers to consumers

32

Contemporary operations managers would NOT define quality in terms of

Profits

33

Who was greatly responsible for the scientific management movement since the turn of the century?

Frederick Winslow Taylor

34

Who was heavily involved in industrial psychology?

Lillian Gilbreth

35

Which of the following is not associated with the work of Taylor?

The hierarchical needs of labor

36

Which of the following is NOT an example of the shift of power from producers to consumers?

Less emphasis in reducing labor and material costs

37

All organizations perform three functions to create goods and services:

Marketing, Production/operations, and Finance/accounting

38

We study OM for four reasons:

1. To learn how people organize themselves for productive enterprise.
2. To learn how goods and services are produced.
3. To understand what operations managers do.
4. Because OM is a costly part of an organization.

39

Productivity increases when:

inputs decrease while outputs remain the same

40

Services often:

are knowledge based.

41

Productivity:

is dependent upon labor, management, and capital.

42

Single-factor productivity:

usually uses labor as a factor.

43

Multifactor productivity

usually uses substitutes as common variables for the factors of production

44

Productivity increases each year in the U.S. are a result of three factors:

Labor
capital
management