Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

Operations Management > Chapter 3 > Flashcards

Chapter 3 Flashcards

1
Q

define work breakdown structure (WBS)

A

a hierarchical description of a project into more and more detailed components

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

define Gantt charts

A

planning charts used to schedule resources and allocate time

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

define program evaluation and review technique (PERT)

A

a project management technique that employs three time estimates for each activity

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

define critical path method (CPM)

A

a project management technique that uses only one time factor per activity

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

define critical path

A

the computed longest time path(s) through a network

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

define activity-on-node (AON)

A

a network diagram in which nodes designate activities

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

define activity-on-arrow (AOA)

A

a network diagram in which arrows designate activities

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

define critical path analysis

A

a process that helps determine a project schedule

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

define forward pass

A

a process that identifies all the early times

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

define backward pass

A

an activity that finds all the late start and late finish times

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

define slack time

A

free time for an activity. also referred to as free float or free slack

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

define optimistic time

A

the “best” activity completion time that could be obtained in a PERT network

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

define pessimistic time

A

the “worst” activity time that could be expected in a PERT network

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

define most likely time

A

the most probably time to complete an activity in a PERT network

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

define crashing

A

shortening activity time in a network to reduce time on the critical path so total completion time is reduced

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

one of the current technology trends in services is

A

the shift away from time-dependent transactions

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

integration of design and production of a product through the use of a computer is known as

A

computer-aided design and manufacturing system

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

programmable machines that can perform multiple functions are known as

A

industrial robots

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

which of the following is used to improve organizational performance by providing the information required for effective decision making?

A

decision support system

20
Q

to properly integrate new technology into their organization, a firm should realize that

A

customer training in the use of the technology will may be necessary

21
Q

manufacturing equipment that is directly controlled by a computer is known as

A

numerically controlled machines

22
Q

time-independent communications or transactions are usually called

A

aynchronous

23
Q

an operation where machine tools are changed automatically are known as

A

a machine center

24
Q

One of the criticisms of ERP systems is that

A

ERP systems are inflexible once designed or a particular business

25
Q

Organizations that provide services as a supplement to previously purchased goods and services are best described as

A

customer support

26
Q

ERP is an outgrowth of

A

MRP

27
Q

Integration of all aspects of manufacturing through computers is known as

A

computer integrated manufacturing

28
Q

The elimination of mid-process steps or mid-channel organizations is called

A

disintermediation

29
Q

A software system that focuses on the interface between the customer and the firm is called

A

customer relationship management

30
Q

Which of the following manages a firm’s technology assets by making the right data available on demand?

A

management information system

31
Q

A manufacturing facility that is automated to some extent and produces a wide variety of products is known as

A

flexible manufacturing system

32
Q

Prior to the introduction of ERP

A

each functional area had their own software and database

33
Q

Organizations that provide remote services to customers are best described as

A

Application Service Providers

34
Q

Which of the following statements about self-service operations is TRUE?

A

many firms use discounts to entice customers to use self-service channels

35
Q

Which of the following statements about EDI is TRUE?

A

EDI is very fast

36
Q

Which of the following had the fewest restrictions in terms of access?

A

internet

37
Q

Time-dependent communications or transactions are usually called:

A

synchronous

38
Q

A software system providing a common software infrastructure and database is called

A

enterprise resource planning

39
Q

In which of the following ways does technology help to improve service performance?

A

reducing the need for customers to wait in line

40
Q

The management of projects involves three phases:

A
  1. planning
  2. scheduling
  3. controlling
41
Q

Define project organization

A

an organization formed to ensure that programs (prjects) receive the proper management and attentio

42
Q

Which of the following statements regarding Gantt charts is true?

A

Gantt charts are visual devices that show the duration of activities in a project.

43
Q

Which of the following is true about AOA and AON networks?

A
  1. In AOA, arrows represent activities.
  2. In AON, nodes represent activities.
  3. Activities consume time and resources.
  4. Nodes are also called events in AO.
44
Q

Slack time equals:

A

latest start - earliest start

45
Q

The critical path of a network is the:

A

longest-time path through the network

46
Q

PERT analysis computes the variance of the total project completion time as:

A

the sum of the variances of all activities on the critical path.

47
Q

The crash cost per period:

A
  1. is the difference in costs divided by the difference in times (crash and normal)
  2. is considered to be linear in the range between normal and crash
  3. needs to be determined so that the smallest cost values on the critical path can be considered for time reduction first

Operations Management (8 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions