Chapter 1

Question 1

Asynchronous Communication

Answer 1

Communication that occurs with a delay between sending and receiving of a message (ex: text msg, or email)

Question 2

Channel

Answer 2

The method or medium used to deliver a message (face to face, blog, text)

Question 3

Communication Networks

Answer 3

Regular patterns or paths along which information flows in an organization

Question 4

Decoding

Answer 4

The process of attaching meaning to words, symbols, or behaviors

Question 5

Downward Communication

Answer 5

Communication that flows from leaders or managers to lower-level employees

Question 6

Encoding

Answer 6

The intentional process of creating a message

Question 7

Feedback

Answer 7

The recognizable response to a message

Question 8

Formal Communication Networks

Answer 8

Officially designated paths of communication designed by management to indicate who should communicate with who

Question 9

Gatekeeper

Answer 9

A person, such as a personal assistant or a receptionist, who manages access to another person

Question 10

Horizontal (lateral) Communication

Answer 10

Communication in which messages flow between members of an organization who have equal power or responsibility

Question 11

Identity management

Answer 11

The practice of presenting yourself in ways that produce a preferred image and distinctive sense of self

Question 12

Informal Communication Networks

Answer 12

Patterns of interaction that are based on proximity, friendships, and shared interests

Question 13

Instrumental Communication

Answer 13

Messages designed to accomplish a task

Question 14

Message

Answer 14

Any symbol or behavior from which others create meaning or that triggers a response

Question 15

Networking

Answer 15

The process of meeting people and maintaining contacts to give and receive info, advice, and job leads

Question 16

Noise

Answer 16

Any factor that interferes with a message

Question 17

Organizational Charts

Answer 17

A figure that displays hierarchical reporting relationships in an organization

Question 18

Receiver

Answer 18

Any person who perceives a message and attached meaning to it, whether or not the message was intended for that person

Question 19

Relational Communication

Answer 19

Messages that create and reflect the attitudes people have toward one another

Question 20

Sender

Answer 20

Someone who transmits a message, either intentionally or unintentionally

Question 21

Synchronous Communication

Answer 21

Communication that occurs without a time lag between sending and receiving a message; for example face to face

Question 22

Upward Communication

Answer 22

Communication that flows from the lower levels of hierarchy to upper levels