Chapter 4

Question 1

Biased Language

Answer 1

A statement that seems objective but actually conceals the speaker’s attitude

Question 2

Disfluency

Answer 2

Vocal disruptions such as stammers (uh, um) or filler words (ya know, like, okay) that distract audiences and interfere with understanding

Question 3

Equivocal Terms

Answer 3

Words with more than one generally accepted meaning

Question 4

Genderlects

Answer 4

Distinct and different styles of speaking that characterize masculine and feminine speech

Question 5

High-level abstractions

Answer 5

Terms that cover a broad range of possible objects or events without much detail

Question 6

Immediacy

Answer 6

Verbal and nonverbal behaviors that indicate closeness and liking

Question 7

Jargon

Answer 7

Specialized terminology used by members of a particular group

Question 8

Low-level abstractions

Answer 8

Concrete statements that provide specific details or descriptions

Question 9

Nonverbal Communication

Answer 9

Communication by nonlinguistic means, whether visually, physically, or vocally

Question 10

Paralanguage

Answer 10

Nonlinguistic vocal qualities such as rate, pitch, volume, and pauses

Question 11

Rapport talk

Answer 11

Language that creates connections, establishes goodwill, and builds community; more typically used by women

Question 12

Relative words

Answer 12

Terms that have meaning only in relationship to other (unspecified) terms

Question 13

Report talk

Answer 13

Language that conveys information, facts, knowledge, and competence; more typically used by men

Question 14

Self-monitoring

Answer 14

Paying close attention to one’s own behavior and using these observations to shape the way one behaves

Question 15

Trigger words

Answer 15

Terms that have strong emotional associations that set off intense emotional reactions in certain listeners