Chapter 5

Question 1

Boundary turbulence

Answer 1

When rules for sharing of private info are not mutually understood by co owners

Question 2

Compromise

Answer 2

Orientation toward negotiation that assumes each side needs to lose at least some of what it was seeking

Question 3

Cyber incivility

Answer 3

Rude behavior occurring through communication technologies such as email and text

Question 4

Descriptive statement

Answer 4

Statement that describes the speakers perspective instead of evaluating the senders behavior or motives

Question 5

Emotional intelligence EQ

Answer 5

Aptitude and skills needed for interacting well with others (refers to interpersonal communication skills)

Question 6

Hostile work environment

Answer 6

Form of sexual harassment where verbal or nonverbal behavior interferes with someone’s work or created an intimidating environment

Question 7

I language

Answer 7

Language in which the communicator describes their feelings needs and behaviors without accusing others