Chapter 3

Question 1

Active Listening

Answer 1

Nonverbal and verbal attentiveness to a speaker

Question 2

Analytical Listening

Answer 2

A listening style that focuses on scrutinizing msges from a variety of perspectives

Question 3

Counterfeit Question

Answer 3

A statement that appears to ask for information but actually offers advice or criticism

Question 4

Critical Listening

Answer 4

A Listening style of evaluating msges for accuracy and consistency, with the purpose of accepting or rejecting them

Question 5

Mindful Listening

Answer 5

A style of listening in which one is fully present , focused, and attentive

Question 6

Mindless Listening

Answer 6

A manner of listening habitually or mechanically and without thoughtfulness

Question 7

Paraphrasing

Answer 7

A response style in which the receiver restates the sender’s content in his or her own words

Question 8

Relational Listening

Answer 8

An empathetic listening style, primarily concerned with feelings

Question 9

Sincere Question

Answer 9

A genuine request for information, aimed at helping the receiver understand the sender’s message

Question 10

Task-Oriented Listening

Answer 10

A listening style concerned with understanding information that will facilitate accomplishing the task at hand