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HLST 154 - Professional Communication > Chapter 1: Foundations for Understanding Communication (Lessons 1 & 2) > Flashcards

Chapter 1: Foundations for Understanding Communication (Lessons 1 & 2) Flashcards

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1
Q

Communication Definition

A

-a process by which information is exchanged between individuals
-a two way exchange
-can be verbal, non-verbal, written, electronic
-can be alternative mediums such as dance, music, paintings, sculptures

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2
Q

Emotional Interpretation

A

individuals assign meanings based on what they feel is being communicated

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3
Q

Documenting Health Info

A

-if it was not documented, it was never done
-you can be reported to the CRNA for failing to communicate

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4
Q

If a communication error occurs…

A

-stop and think:
what went wrong?
why did it go wrong?
what can I do next time to change the outcome?

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5
Q

Communication Process

A

-involves the sender, the recipient, and the transaction

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6
Q

Sender

A

person sharing the message

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7
Q

Recipient

A

person receiving and interpreting the message

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8
Q

Transaction

A

how the message is delivered and the factors that influence the environment and context

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9
Q

Verbal Communicatuon

A

-oral communication through spoken words, sounds, vocal intonation, pace
-can be face to face, one on one, in groups, over the phone

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10
Q

Nonverbal Communication

A

-through facial expressions
-eye contact, gestures, body positions, moment
-can reinforce or contradict what is said verbally
-used more often than verbal communication

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11
Q

Written Communication

A

-through written words, symbols, pictures, diagrams
-legal documentation

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12
Q

Intrapersonal Communication

A

-communicating with oneself using internal vocalization
-inside our head
-self reflection, self talk
-internal praise or scold

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13
Q

Interpersonal Communication

A

-communication between people
-builds, maintains, ends relationships
-most time spent here
-can be planned or unplanned
-may be goal-oriented

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14
Q

How to have better interpersonal communication…

A

-conflict management skills
-listening skills
-maintain positive relationships

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15
Q

Group Communication

A

-communication among 3+ people to achieve a shared goal
-group work helps prepare us for professional environments
-more intentional and formal
-often task focused

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16
Q

Challenges of Group Communication

A

-assigning tasks
-conflict
-misunderstandings
-preexisting relationships

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17
Q

Transmission and Interaction Models of Communication: shared components

A

-participants
-messages
-encoding and decoding
-channels

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18
Q

Participants

A

the senders and receivers of messages

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19
Q

Messages

A

the verbal or nonverbal content conveyed from sender to receiver

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20
Q

Encoding and Decoding

A

the internal cognitive process that allows us to send, receive, and understand messages

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21
Q

Encoding

A

-turning thoughts into communication
-level of consciousness varies

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22
Q

Decoding

A

-process of turning communication into thoughts

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23
Q

Transmission Model of Communication

A

-describes communication as a linear, one way process
-sender intentionally transmits message to a receiver
-focusses on the sender and the message
-leaves us presuming the receiver got the message
-responsibility lays on the sender to ensure message is conveyed

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24
Q

Noise

A

anything that interferes with a message being sent between participants

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25
Environmental Noise
-physical noise -ie. other people talking
26
Semantic Noise
-interference in the encoding and decoding process -ie. confusion, different interpretation
27
Pros of Transmission Model
-spotlights sender and possible noise affecting the message
28
Con of Transmission Model
-limited because it privileges how the sender communicates -ignores how message is received
29
Examples where transmission model is effective
-computer mediated communication -ie. texting
30
CMC faults
-devaluing face to face communication -privacy -cyberbullying -lack of civility
31
Interaction Model of Communication
-a process in which participants alternate positions as sender and receiver -generate meaning by sending messages and receiving feedback in physical and psychological contexts -feedback makes it two-way
32
Feedback`
-messages sent in response to other messages -two sender/receivers who alternate roles rather than just one -more interaction focused than message focused
33
Physical Context
-environmental factors in a communication encounter -ie. size, layout, temp, lighting of a space
34
Psychological Context
-mental and emotional factors in a communication encounter -stress, anxiety, emotions
35
Transaction Model of Communication
-describes communication as a process where communicators generate social realities -not just a message exchange
36
Transaction vs. Transmission & Interaction
transaction model conceptualizes communication, role of sender/receiver, and context differently
37
Transaction Model Communication Concept
-create relationships -form alliances -shape our self-concepts -engage in dialogue to create communities rather than just sending/receiving messages
38
Constructing Realities
-you don't communicate about your realities -you communicate to construct your realities
39
Communicators
-the senders/receivers in the transaction model -involves simultaneous sending and receiving
40
Social Context
-stated rules or unstated norms that guide communication -strategies/standards -ie. being patient, active listening, empathy
41
Cultural Context
-aspects of identity -gender, pronouns, ethnicity, sexual orientation, class, ability -no assumptions
42
Ethical Communication
-consider what you're saying, how you say it, and the effect of your words on others -don't ignore people regardless of how they treat you
43
Psychological/Physical Context Impact on Student
-personal feelings -stress -trauma -anxiety -being late -call bell -beeping -loud kids
44
Psychological/Physical Context Impact on Patient
-trauma -bad news -beeping -annoying family members -nerves
45
Effective Communication
-better outcomes -better quality of care
46
Ineffective Communication
-loneliness -helplessness -boredom
47
What is required to be a good communicator?
to also be a great listener
48
1st reason we study communication
-gives us a new perspective
49
2nd reason we study communication
-make something we do frequently more meaningful and worthwhile
50
3rd reason we study communication
-increase our effectiveness
51
Communication meets needs
-achieves physical and instrumental needs -feeds our identities and relationships
52
Physical Needs
-people who encounter negative experiences but are willing to communicate have better mental and physical health -communication decreases: stress, anxiety, depression, cancer, colds
53
Practical Needs
-need communication to operate and complete tasks
54
Identity Needs
-communication allows us to discover who we are -influences how we think, act, feel
55
Social Needs
-communication satisfies the need for pleasure, affection, companionship, escape, relaxation
56
Can communication be replicated?
No
57
Can communication be undone?
No
58
Impersonal Communication
-advertising, serving -no connection -what we don't want to demonstrate in healthcare
59
Various Meanings
people interpret communication differently
60
Role of Feedback
-ensures message is understood -helps sender adjust message if needed
61
Communication Competence
-the knowledge of effective and appropriate communication patterns -ability to use and adapt knowledge
62
Communication Knowledge
-cognitive aspect -knowing how to do something -understanding why things are a certain way -observe and evaluate actions
63
Communication Efficacy
-how does effective communication influence competence -strategies -skill
64
Communication Adaptability
-how do status and power affect competence -race and nationality? -
65
Competent Communication in Health Care:
-state clear ideas -ethical communication -recognize when appropriate to communicate -identify communication goals -select effective techniques for the situation -collaboration and cooperation -identify and manage misunderstandings -manage conflict -be open minded -listen actively
66
1. Unconscious Competence
-you are unaware of the skill and lack proficiency -unsafe student -not aware you are communicating incompetently
67
2. Conscious Incompetence
-aware of the skill but not yet proficient -may need some cueing -needs more practice -realize what you are doing is not yet what you need to be doing
68
3. Conscious Competence
-able to use the skill but only with effort -getting there -know what to do if something goes wrong -know you are communicating well but need to get more experience
69
4. Unconscious Competence
-performing the skill is automatic -communicate successfully without straining to be competent
70
AIDET
-improves communication with patients
71
Acknowledge
-the patient by name
72
Introduce
-NOD
73
Duration
-accurate wait times -apologize for delays -tell patient how long your shift is -mention when you are going on break and who is covering your break
74
Explain
-step by step what will happen -ask if they have questions -make questions specific
75
Thank
-thank patient for their time -thank for experience/learning -when death occurs "it was an honour to care for..."

HLST 154 - Professional Communication (9 decks)

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