Chapter 6: The Art of Interviewing (Lessons 9, 10 & 11) Flashcards
(56 cards)
Trauma and Violence-informed Approach
-emphasizing confidentiality
-identifying interview purpose
-shaping questions based on needs
-letting the client have control
-empowerment
-promoting safety
Why is always applying a trauma-informed approach beneficial?
-you never know who has experienced trauma or what kind
-doesn’t require them to disclose their experience and re-traumatize themselves
What is trauma?
the emotional consequences of a distressing event
Introducing Yourself
-NOD
-ask them what they want to be called and their pronouns
Assure Confidentiality
-who will be involved with the information
-this honesty builds trust
What to say to inform about confidentiality:
“Everything we discuss will remain confidential and only be discussed among healthcare team members involved in your care.”
Provide a Purpose
-tell them what you are doing, when you are doing it, and why
-ask if it works with them (involve them in care)
Open Ended Question
-don’t make assumptions
-allows them to share their story in their own words
Empathy
-respond to their words not the appearance of their illness
-tell them what you are assessing for to reassure them
-don’t dismiss concerns
Relational Inquiry
the complex interplay of human life, the world, and nursing practice (means avoid viewing clients on a strictly individual level)
Intrapersonal Communication
-an aspect of relational inquiry
-assess what is occurring within all people involved
Interpersonal Communication
-an aspect of relational inquiry
-allows you to assess what is occurring between people involved
-behaviours and priorities
Contextual Communication
-an aspect of relational inquiry
-allows you to assess what is occurring around the people involved
What is the opposite of relational inquiry?
individualist approach
“Who is with you today?”
-doesn’t allow for assumptions
-allows them to identify the relationship in own words
Preferred Names of Guests
-ask others in the room what they prefer to be called
-acknowledges others and their role
-builds trust, rapport, involves them in the care process
Asking Questions
-some people may not know they are supposed to ask questions
-give them the opportunity to ask questions
-remind them to ask if they are unsure and provide a safe way to do so
Example of Intrapersonal question:
“How are you feeling today?”
Example of an interpersonal question:
“Tell me about your support system”
An example of a contextual question:
“Are there any other resources that would be helpful to you?”
Anti-racism
-an active process of changing attitudes, beliefs, practices, and policies to dismantle systemic hierarchy and oppressive power
What is involved in an anti-racism approach?
-identifying and challenging institutional racism
-specific and directed action
-recognizing self and an agent for change
What do health professionals need to do?
-use an anti-racist approach
-advocate for clients and colleagues experiencing racism
Opening the Conversation
-use cues to open conversations and give opportunity for an educational experience
