Chapter 1: Information Systems in Global Business Today Flashcards Preview

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Flashcards in Chapter 1: Information Systems in Global Business Today Deck (41)
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How are information systems transforming business, and what is their relationship to globalization?

E-mail, online conferencing, smartphones, and tablet computers have become essential tools for conducting business. Information systems are the foundation of fast-paced supply chains. The Internet allows many businesses to buy, sell, advertise, and solicit customer feedback online. Organizations are trying to become more competitive and efficient by digitally enabling their core business processes and evolving into digital firms. The internet has stimulated globalization by dramatically reducing the costs of producing, buying, and selling goods on a global scale. New information system trends include the emerging mobile digital platform, online software as a service, and cloud computing.


Why are information systems so essential for running and managing a business today?

Information systems are a foundation for conducting business today. In many industries, survival and the ability to achieve strategic business goals are difficult without extensive use of information technology. Businesses today use information systems to achieve six major objectives: operational excellence; new products, services, and business models; customer/supplier intimacy; improved decision making; competitive advantage; and day-to-day survival.


What exactly is an information system? How does it work? What are the management, organization, and technology components of an information system?

From a technical perspective, an information system collects, stores, and disseminates information from an organization's environment and internal operations to support organizational functions and decision making, communication, coordination, control, analysis, and visualization. Information systems transform raw data into useful information through three basic activities: input, processing, and output.
From a business perspective, an information system provides a solution to a problem or challenge facing a firm and represents a combination of management, organization, and technology elements. The management dimension of information systems involves issues such as leadership, strategy, and management behavior. The technology dimension consists of computer hardware, software, data management technology, and networking/telecommunications technology (including the Internet). The organization dimension of information systems involves issues such as the organization's hierarchy, functional specialties, business processes, culture, and political interest groups.


What are complementary assets? Why are complementary assets essential for ensuring that information systems provide genuine value for an organization?

In order to obtain meaningful value from information systems, organizations must support their technology investments with appropriate complementary investments in organizations and management. These complementary assets include new business models and business processes, supportive organizational culture and management behavior, appropriate technology standards, regulations, and laws. New information technology investments are unlikely to produce high returns unless businesses make the appropriate managerial and organizational changes to support the technology.


What academic disciplines are used to study information systems? How does each academic discipline contribute to an understanding of information systems? What is a sociotechnical systems perspective?

The study of information systems deals with issues and insights contributed from technical and behavioral disciplines. The disciplines that contribute to the technical approach focusing on formal models and capabilities of systems are computer science, management science, and operations research. The disciplines contributing to the behavioral approach focusing on the design, implementation, management, and business impact of systems are psychology, sociology, and economics. A sociotechnical view of systems considers both technical and social features of systems and solutions that represent the best fit between them.


Business Functions

Specialized tasks performed in a business organization, including manufacturing and production, sales and marketing, finance and accounting, and human resources.


Business Model

An abstraction of what an enterprise is and how the enterprise delivers a product or service, showing how the enterprise creates wealth.


Business Processes

Refer to the set of logically related tasks and behaviors that organizations develop over time to produce specific business results and the unique manner in which these activities are organized and coordinated.


Complementary Assets

Additional assets required to derive value from a primary investment.


Computer Hardware

Physical equipment used for input, processing, and output activities in an information system.


Computer Literacy

Knowledge about information technology, focusing on understanding of how computer-based technologies work.


Computer Software

Detailed, preprogrammed instructions that control and coordinate the work of computer hardware components in an information system.



The set of fundamental assumptions about what products the organization should produce, how and where it should produce them, and for whom they should be produced.



Streams of raw facts representing events occurring in organizations or the physical environment before they have been organized and arranged into a form that people can understand and use.


Data Management Technology

Software governing the organization of data on physical storage media.


Data Workers

People such as secretaries or bookkeepers who process the organization's paperwork.


Digital Firm

A firm in which nearly all of the organization's significant business relations with customers, suppliers, and employees are digitally enabled and mediated. Core business processes are accomplished through digital networks spanning the entire organization or linking multiple organizations.



Private intranet that is accessible to authorized outsiders.



Output that is returned to the appropriate members of the organization to help them evaluate or correct input.



Data that have been shaped into a form that is meaningful and useful to human beings.


Networking and Telecommunications Technology

Physical devices and software that link various computer hardware components and transfer data from one physical location to another.


Operational Management

People who monitor the day-to-day activities of the organization.


Information System

Interrelated components working together to collect, process, store, and disseminate information to support decision making, coordination, control, analysis, and visualization in an organization.


Organizational and Management Capital

Investments in organization and management such as new business processes, management behavior, organizational culture, or training.



The distribution of processed information to the people who will use it or to the activities for which it will be used.



The conversion, manipulation, and analysis of raw input into a form that is more meaningful to humans.


Production or Service Workers

People who actually produce the products or services of the organization.


Senior Management

People occupying the topmost hierarchy in an organization who are responsible for making long-range decisions.


Sociotechnical View

Seeing systems as composed of both technical and social elements.


World Wide Web

A system with universally accepted standards for storing, retrieving, formatting, and displaying information in a networked environment.