Chapter 1: Managers & MGMT Vocab

Question 1

A person who supports and is responsible for the work of others

Answer 1

Manager

Question 2

Team Leaders and supervisors in charge of people who perform non managerial duties

Answer 2

First-line managers

Question 3

Oversee the work of large departments or divisions

Answer 3

Middle managers

Question 4

Guide the performance of the organization as a whole or of one of its major parts

Answer 4

Top managers

Question 5

Members of what are elected by stockholders to represent their ownership interests

Answer 5

Board of Directors

Question 6

Oversight of top management by a board of directors or board of trustees

Answer 6

Governance

Question 7

The requirement to show performance results to a supervisor

Answer 7

Accountability

Question 8

Who successfully helps others achieve high performance and satisfaction in their work

Answer 8

Effective manager

Question 9

The overall quality of human experiences in the workplace

Answer 9

Quality of work life

Question 10

What view of organizations puts customers at the top and being served by non managerial workers, who are supported by team leaders and higher-level managers

Answer 10

The upside-down pyramid

Question 11

Planning, organizing, leading and controlling the use of resources to accomplish performance goals is

Answer 11

The management process

Question 12

Process of setting objectives and determining what should be done to accomplish them

Answer 12

Planning

Question 13

Process of assigning tasks, allocating resources, and coordinating work activities

Answer 13

Organizing

Question 14

The process of arousing enthusiasm and inspiring efforts to achieve goals

Answer 14

Leading

Question 15

The process of measuring performance and taking action to ensure desired results

Answer 15

Controlling

Question 16

Involves identifying clear action priorities

Answer 16

Agenda setting

Question 17

Involves building and maintaining positive relationships with other people

Answer 17

Networking

Question 18

The capacity to attract support and help from others to get things done

Answer 18

Social capital

Question 19

The ability to use expertise to perform tasks with proficiency

Answer 19

Technical skill

Question 20

The ability to work well in cooperation with other people

Answer 20

Human skill

Question 21

The ability to manage ourselves and our relationships effectively

Answer 21

Emotional intelligence

Question 22

The ability to think analytically and solve complex problems

Answer 22

Conceptual skill

Question 23

Continuous learning from daily experiences

Answer 23

Lifelong learning

Question 24

The willingness to grow, to learn, to have insatiable curiosity

Answer 24

Learning agility

Question 25

The worldwide interdependence of resource flows, product markets, and business competition

Answer 25

Globalization

Question 26

Involves contracting for work to be performed in other countries

Answer 26

Global sourcing

Question 27

Occurs when global outsourcing shifts jobs from one country to another

Answer 27

Job migration

Question 28

Moves jobs back from foreign to domestic locations

Answer 28

Reshoring

Question 29

Sets moral standards of what is “good” and “right” behavior in organizations and our personal lives

Answer 29

Ethics

Question 30

Oversight of a company’s management by a board of directors

Answer 30

Corporate governance

Question 31

Describes differences among workers in gender, race, age, ethnicity, religion, sexual orientation, and able-bodiedness

Answer 31

Workforce Diversity

Question 32

An invisible barrier limiting career advancement of women and minorities

Answer 32

Glass ceiling effect

Question 33

The display of negative, irrational attitudes toward women or minorities

Answer 33

Prejudice

Question 34

Actively denies women and minorities the full benefits of organizational membership

Answer 34

Discrimination

Question 35

In what do people change jobs more often and many work on-demand as independent contractors with a shifting mix of employers

Answer 35

Free-agent and on-demand economy

Question 36

Operates with a core group of full-time long-term workers supported by others who work with on-demand contracts or as part timers

Answer 36

Shamrock organization

Question 37

The collective brainpower or shared knowledge of a workforce

Answer 37

Intellectual capacity

Question 38

Intellectual capital= competency (x: times) commitment

Answer 38

Intellectual capital equation

Question 39

Use their minds and intellects as critical assets to employers

Answer 39

Knowledge workers

Question 40

The ability to understand oneself, exercise initiative, accept responsibility, and learn from experience

Answer 40

Self-management

Question 41

Your reputation in the eyes of others and your talents as evidenced by unique and timely skills and capabilities of real value to a potential employer

Answer 41

Personal brand

Question 42

Able to work effectively as a team member and leader; strong on team contributions, leadership, conflict management, negotiation and consensus building

Answer 42

Teamwork

Question 43

Able to evaluate self, modify behavior, and meet obligations; strong on ethical reasoning, personal flexibility, tolerance for ambiguity, and performance responsibility

Answer 43

Self-Management

Question 44

Able to influence and support others to perform complex and ambiguous tasks; strong on diversity awareness, project management, and strategic action

Answer 44

Leadership

Question 45

Able to sustain a positive impression and instill confidence in others; strong on personal presence, initiative, and career management

Answer 45

Professionalism

Question 46

Able to gather and analyze information for problem solving: strong on information analysis and interpretation, creativity and innovation, judgement, and decision making

Answer 46

Critical thinking

Question 47

Able to express self well in communication with others; strong on writing, oral presentation, giving and receiving feedback, and technology utilization

Answer 47

Communication