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MGMT Exam #1 > Chapter 1: Things To Know > Flashcards

Chapter 1: Things To Know Flashcards

1
Q

Word for manager

A

Executioner

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2
Q

Word for leader

A

Strategy

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3
Q

Characteristics of a manager

A 
Administers 
Systems/Structure
Maintains
Relies on Control
Short-Range View
Asks how and when 
Maintains status quo 
Does things right
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4
Q

Characteristics of a leader

A 
Innovates 
Focus on people
Inspires trust
Develops
Long-range View 
Asks what and why
Challenge status quo 
Does the right thing
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5
Q

Example of Leadership and Followership

A

Shirtless dancing guy

Leader: makes people feel nurtured and has to be easy to follow

Follower: no movement w/o the first follower
-courageously follow and show others how to as well

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6
Q

Iditarod race is an example of

A

Leadership/followership

Can’t have leader dogs in ever pair

  • ones in the front are leaders
  • ones in the back are what get it started
  • ones in the middle follow the leaders
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7
Q

Traditional Pyramid

A 
CEO 
Senior Managers 
Middle Managers 
Line Managers 
Non-managerial workers
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8
Q

For profit/regular business: who does the CEO or anyone in the C-Suite report to

A

Board of Directors

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9
Q

Non-Profit: who does the president or executive director report to

A

Board of Trustees

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10
Q

Example of a traditional pyramid

A

Paul Coleman: Unilever

Indra Nooyi: PepsiCo

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11
Q

Traditional Pyramid Exist Globally in what sectors

A 
Military 
Religion 
Education 
Government
Business
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12
Q

Inverted Levels of Management

A 
Customers 
Operating Workers 
Team Leaders/Middle Managers 
Senior Managers 
CEO
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13
Q

What is the upside down Pyramid all about

A

The customers

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14
Q

Example of inverted company structure

A

Terri Kelly: W.L. Gore

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15
Q

Abt W.L. Gore

A 
Goretex fabric 
Contract w U.S. military uniform 
Work collectively together
On demand hierarchy
Lattis concept
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16
Q

On demand hierarchy

A

Who’s driving the team or taking the lead will depend on who’s the most knowledgeable

17
Q

Lattis Concept

A

All want to connect w one another in the given network.

Network team-based organization

18
Q

Latter Concept

A

Pyramid structure

-go up the ladder and down

19
Q

Three Roles of Managers and who created it

A

Henry Mintzberg

1) interpersonal
2) informational
3) decisional

20
Q

Interpersonal role definition/ parts/ example

A

Interacting w/ other people

1) Figure head
2) Leader
3) Liaison

Ursula Burns and Xerox

21
Q

Infotmational role definition/parts/example

A

Exchanging & processing information

1) monitor
2) disseminate
3) spokesperson

Steve Jobs Introducing new technology
-looked at trends in technology and created a brand new thing

22
Q

Current CEO of Apple

A

Tim Cook

23
Q

Mary Barra is an example of and what is she

A

CEO of GM

Considered most powerful woman in business

24
Q

What three things does Mary Barra State in her pitch of Chevy

A

Connectivity
Electrification
Autonomous

25
Q

Decisional Role definition/ parts/ example

A

Application of information in decision-making

1) negotiator
2) disturbance handler
3) resource allocator
4) entrepreneur

Elon Musk w Tesla/Space X/ PayPal

  • cameo in Iron Man
  • one of his biggest skills is negotiating w the government
26
Q

The management process includes

A

Planning
Organizing
Leading
Controlling

27
Q

Example of the management process

A

Pokémon Go
-make money w in app purchases

Add more

28
Q

Setting performance objective and deciding how to achieve them

A

Planning

29
Q

Arranging tasks, people and other resources to accomplish the work

A

Organizing

30
Q

Inspiring people to work hard to achieve high performance

A

Leading

31
Q

Measuring performance and taking action to ensure desired results

A

Controlling

32
Q

Robert Katz’ skills of Managers

A

Conceptual
Human
Technical

33
Q

Which skill (Katz) do you need more of as you move from low level to top level in management

A

Conceptual

34
Q

Which skill (Katz) remains the same from start to finish

A

Human

35
Q

Which skill goes down as you go from low level to top level

A

Technical skill

36
Q

What are the big 6 issues for Managers

A 
Globalization 
Ethics
Governance 
Diversity 
Talent (free agent and on demand economy) 
Self-Management

MGMT Exam #1 (8 decks)

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