Chapter 10: Operations Management Flashcards Preview

GCSE AQA Business Studies Unit 1 and Unit 2 > Chapter 10: Operations Management > Flashcards

Flashcards in Chapter 10: Operations Management Deck (14):
1

Flow Production

Large-scale production where each stage of production is carried out one after the other, continuously, on a production line

2

Specialisation

Work is divided into separate tasks or jobs that allow workers to become skilled at one of them

3

Division of Labour

Breaking a job down into small, repetitive tasks that can be done quickly by workers or machines specialised in this one task

4

Lean production

A production approach that aims to use fewer resources by using them more efficiently

5

Kaizen

Continuous improvement

6

Just-in-time manufacturing (JIT)

Ordering supplies so that they arrive just when they are needed and making goods only when ordered by customers

7

Lean design

Producing new designs as quickly as possible

8

Economies of Scale

The reasons why production costs of each item fall as a firm expands

9

Diseconomies of Scale

The reasons why production costs of each item rises as a firm expands

10

Quality Product

Goods or service that meets customers' expectations and is there 'fit for purpose'

11

Outsourcing

Using the businesses to make all or part of a product or provide an aspect of the customer care

12

Quality Standards

The expectations of customers expressed in terms of the minimum acceptable production or service standards

13

Quality Assurance

Setting and trying to meet quality standards throughout the business

14

Total Quality Management (TQM)

An approach to quality that aims to involve all employees in the quality improvement process