Chapter 5: Operations Management Flashcards Preview

GCSE AQA Business Studies Unit 1 and Unit 2 > Chapter 5: Operations Management > Flashcards

Flashcards in Chapter 5: Operations Management Deck (20):
1

Job production

Making one-off, specialised products for each customer.

2

Batch production

Groups of identical items that pass through different stages of the production process at the same time.

3

Operational efficiency

Producing goods and services to an acceptable standard with as few resources as possible to keep costs per unit low.

4

Unit costs

The average cost of making each unit.

5

Specialisation

Work is divided into separate tasks or jobs that allow workers to become skilled at one of them.

6

Information communication technology

The use of electronic technology to gather, store, process and communicate information.

7

Robot

A computer-controlled machine able to perform a physical task.

8

Computerised stock-control programs

The use of computers to keep records of all stocks and recorder necessary stock automatically.

9

Computer-aided design

Using computer-based tools to design products, such as buildings, cars and clothes.

10

Quality product

A good or service that meets customers' expectations and is therefore 'fit for purpose'

11

Customer expectations

The minimum quality standards for a product or service that is acceptable to consumers.

12

Quality assurance

A system of agreeing and meeting quality standards at each stage of production.

13

E-commerce

The buying and selling of goods and services over the internet.

14

Customer Service

Providing services to customers before, during and after purchase to standards that meet their expectations

15

Customer protection

Laws that protect the interests of consumers when buying goods or services

16

Sales of Goods Act 1979 and Supply of Goods and Services Act 1982

Goods and services must be as described, fit for purpose and made to a satisfactory quality

17

Consumer Protection Act 1987

Compensation must be paid to a consumer who suffers injury or damage to property when correctly using the good

18

Competition Act 1998

Businesses must not agree to fix prices at a high level with other similar businesses

19

Consumer Protection 2000

Protects consumers who purchase goods not in person and so businesses must give clear information and a cooling off period

20

Consumer Protection from Unfair Trading Regulations 2008

Advertisements must not be misleading or deceive and allow consumers to check price using comparison websites