chapter 11 Flashcards
tend to spend ample time on searching for and evaluating alternatives
french managers
want to act first and take advantage of opportunities
danish managers
legal system that requires workers and their managers to discuss major decisions
codetermination
tend to be fairly centralized, autocratic, and hierarchical, codetermination
gerrmans
focus more on quality of work life and the importance of the individual in the organization
swedes
employ a long term focus and utilize ringisei, tatemae, and honne decision making processes
japanese
decision making by consensus
ringisei
doing the right thing according to the norm
tatemae
what one really wants to do
honne
higher team orientation, flatter organizational hierarchies, and open-minded and informal work attitudes, transparent and less formal decision making
swedish teams
willing to accept a changed or unpopular decision and have clearer responsibilities for the individual, faster in decision making as it is largely dominated by the decision authority of an expert in the field
german teams
organizational strategy and accompanying techniques that result in the delivery of high quality products or services to customers
total quality management
gives individuals and teams the resources, information, and authority needed to develop ideas and effectively implement them
empowerment
merit pay, discretionary bonuses, pay-for-skills, and knowledge plans, plagues, and public recognition
rewards and recognition
japanese term for continuous improvement
kaizen
examines design, process control, purchasing, service, inspection and testing, and training
iso 9000
process of evaluating results in relation to plans or objectives and deciding what action if any to take
controlling
focuses on the things that an MNC does best
internal control
ensures that there is a market for the goods and services that it is offering
external control
use face to face or personal meetings for monitoring operations
direct controls
use reports and other written forms of communication to control operations
indirect controls
group of workers who meet on a regular basis to discuss ways of improving the quality of work
quality control circle
identifies individuals with the potential to be selected for or promoted to higher-level positions
assessment centers
