Chapter 11 Post Test

Question 1

communication between two individuals

Answer 1

interpersonal communication

Question 2

Any variable concerning or affecting the channel that
interferes with the proper
reception of a message

Answer 2

noise

Question 3

A distance zone within 18 inches of a person, where only people with a close relationship to the person are allowed to enter

Answer 3

intimacy zone

Question 4

A distance zone from 18 inches to 4 feet from a person that is
usually reserved for friends and
acquaintances

Answer 4

personal distance zone

Question 5

An interpersonal distance from 4 to 12 feet from a person that is typically used for business and for interacting with strangers

Answer 5

social distance zone

Question 6

Distance greater than 12 feet
from a person that is typical of
the interpersonal space allowed
for social interactions such as
large group lectures

Answer 6

public distance zone

Question 7

Communication inferred from
the tone, tempo, volume, and
rate of speech

Answer 7

paralanguage

Question 8

The things people surround themselves with (clothes, jewelry, office decorations, cars, etc.) that communicate information about the person

Answer 8

artifacts

Question 9

An office arranged so that a
visitor can sit adjacent to rather
than across from the person
behind the desk

Answer 9

open desk arrangement

Question 10

An office arranged so that a
visitor must sit across from the
person behind the desk

Answer 10

closed desk arrangement

Question 11

Describes a message from which unimportant informational details have been
removed before the message is
passed from one person to
another

Answer 11

leveled

Question 12

Describes a message in which interesting and unusual information has been kept in the message when it is passed from one person to another; see Leveled

Answer 12

sharpened

Question 13

A description of a message in which the information has been modified to fit the existing beliefs and knowledge of the person sending the message before it is passed on to another person

Answer 13

assimilated

Question 14

A response to communication overload that involves the conscious decision not to process certain types of
information

Answer 14

omission

Question 15

Deviation from a standard
of quality; also a type of response to communication
overload that involves processing all information but processing some of it incorrectly

Answer 15

error

Question 16

A method of coping with communication overload
that involves organizing work
into an order in which it will
be handled

Answer 16

queuing

Question 17

A response to communication overload in which the employee leaves the organization to reduce the stress

Answer 17

escape

Question 18

A person who screens potential communication for someone else and allows only the most important information to pass through

Answer 18

gatekeeper

Question 19

A strategy for coping with
communication overload in
which an organization reduces
the amount of communication
going to one person by directing some of it to another person

Answer 19

multiple channels

Question 20

A test developed by Geier and Downey that measures individual listening styles

Answer 20

Attitudinal Listening Profile

Question 21

The listening style of a person who cares about only interesting information

Answer 21

leisure listening

Question 22

The listening style of a person who cares about only the main points of a communication

Answer 22

inclusive listening

Question 23

The listening style of a person who pays attention mainly to the way in which words are spoken

Answer 23

stylistic listening

Question 24

The listening style of a person
who cares about only facts
and details

Answer 24

technical listening

Question 25

The listening style of a person who cares primarily about the
feelings of the speaker

Answer 25

empathic listening

Question 26

The listening style of a person
who cares about only information that is consistent with his or her way of thinking

Answer 26

nonconforming listening

Question 27

A method of determining the
readability level of written
material by analyzing sentence
length and the average number
of syllables per word

Answer 27

Fry Readability Graph

Question 28

A method of determining the readability level of written material by analyzing average sentence length and the number of syllables per 100 words

Answer 28

Flesch Index

Question 29

A method of determining the readability level of written material by analyzing sentence length and the number of three-syllable words

Answer 29

FOG Index

Question 30

A method of determining the readability level of written material by looking at the number of commonly known words used in the document

Answer 30

Dale-Chall Index