Chapter 2

Question 1

Classical Approach

Answer 1

Link between physical movements in job and workers’ efficiency

Question 2

Administrative Management

Answer 2

Bureaucracy was a rational, efficient, ideal organization based on logic

Question 3

Pros of Administrative Management

Answer 3

Clear defined authority, impersonal, no flexibility, formal rules and procedures

Question 4

Cons of Administrative Management

Answer 4

Viewed humans as cogs in a machine (too mechanistic)

Question 5

Behavioral Approach

Answer 5

Emphasize important human behavior (knowledge skills)

Question 6

Hawthorne EFfect

Answer 6

Employees work harder if receive added attention, thought of managers caring about their welfare, and attention of supervisors

Question 7

Maslow Hierarchy of Needs

Answer 7

Innate needs have to be satisfied before reaching full potential

Question 8

Attitude X

Answer 8

Pessimistic, negative view, irresponsible, lack ambition, hate work

Question 9

Attitude Y

Answer 9

Optimistic, positive view, self direction, self control, creative

Question 10

Operations Management

Answer 10

All job functions an activities of managers

Question 11

System Approach

Answer 11

Inputs, Transformational Processes, outputs, Feedback

Question 12

Contingency Viewpoint

Answer 12

There is no one best way to manage

Question 13

Contemporary Approach

Answer 13

Embrace and keep on learning for a smarter organization. Challenges managers to establish culture of shared knowledge

Question 14

3 Parts of Learning organization

Answer 14

Creative knowledge, transfer knowledge, modify behavior

Question 15

High Performance Work Practice (HPWP)

Answer 15

Create HR practices for employee development and well being (ability, opportunity, motivation)

Question 16

Shared Value/Sustainable Development

Answer 16

Look beyond the short term profits and focus on meeting present needs without compromising future abilities