Chapter 5

Question 1

Sustainable competitive advantage

Answer 1

Ability of organization to perform more effectively than competitions

Question 2

Goals

Answer 2

Specific commitment to achieve a measurable result within a stated period of time

Question 3

Long term Goal

Answer 3

Strategic goals (to drive organization)

Question 4

Short term Goal

Answer 4

Tactical or operational goals (everyday goals/checklist)

Question 5

Top Management

Answer 5

Strategic goals (1-5 years)

Question 6

Middle Management

Answer 6

Tactical (6-24 months)

Question 7

First Line Management and Team Leaders

Answer 7

Operational (1-52 weeks)

Question 8

What does SMART stand for?

Answer 8

Specific, Measurable, Attainable, Results-oriented, Target date

Question 9

Specific

Answer 9

Specify term

Question 10

Measurable

Answer 10

Quantifiable

Question 11

Attainable

Answer 11

Realistic/achievable

Question 12

Results-oriented

Answer 12

What is the vision

Question 13

Target date

Answer 13

Deadline

Question 14

4 Step for Motivating Employees

Answer 14

Joint set objectives, develop action plan, review performance periodically, give performance praise or consequence

Question 15

Importance of Deadlines

Answer 15

Help concentrate, ignores extraneous matters, mechanism for giving feedback, help understand perception of working better with deadline

Question 16

Being Proactive

Answer 16

Planning, take initiative and rely on yourself, set realistic goals (don’t overpromise)