Chapter 3

Question 1

Triple Bottom Line

Answer 1

People, Planet, Profit

Question 2

Organizational Environment

Answer 2

Internal Stakeholders and External Stakeholders

Question 3

Task Environment

Answer 3

10 Groups that interact with organization on regular basis (direct environment): Customers, suppliers, strategic allies, competition, distributors, employee organizations, local communities, financial institutions, government regulators, special interest groups

Question 4

General Environment

Answer 4

6 Forces of environment that we can’t control (generic): Economic, technological, sociocultural, demographic, political-legal, international

Question 5

Internal Stakeholders

Answer 5

Those who have an impact (employees, owners, board of directors)

Question 6

External Stakeholderes

Answer 6

General and Task Environments

Question 7

Ethics and Values

Answer 7

Vary among culture and countries

Question 8

Common workplace behaviors of ethical misconduct

Answer 8

Conflict of interest, corruption, abusive behaviors, discrimination, violation of health and safety, sexual harassment

Question 9

Workplace promotion of ethics

Answer 9

Everyday, create strong ethical climate, screen prospective employees, institute ethics code and training programs, reward ethical behavior, and multi-faceted approach

Question 10

Social responsibility of Manager

Answer 10

Philanthropy, Ethical, Legal, Economic

Question 11

Philanthropy

Answer 11

Good citizen (company)

Question 12

Ethical

Answer 12

Be ethical

Question 13

Legal

Answer 13

Obey law

Question 14

Economic

Answer 14

Profitable