Chapter 2 Flashcards by VIDAL DIAZ

What is the major responsibility of a police supervisor?

Team building

Decision making

Disciplining

Supervising

Decision making

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What can cause as much harm or more than a poor decision?

Snap decision

Risky decision

Unplanned decision

No decision

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What is the most important measure of leadership?

Being decisive

Having a good attitude

The ability to lead

Communication

Being decisive

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What is a frequent complaint in police work?

Unfairness

Marginal supervisors

Indecisiveness

Burn out

Indecisiveness

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What is the only thing worse than a bad decision?

Refusing to make a decision

Making a snap decision

Giving multiple solutions

Delegating the decision

Refusing to make a decision

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As a police supervisor, what is the most critical part of your job?

Knowing when to delegate

Communicating with your subordinates

Making decisions

Training

Making decisions

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What are the truly tough, risky, and confusing calls about?

People

Deployment

Training

Technological issues

People

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How is your success as a police supervisor and leader measured?

Good decisions and good choices

Having the right people working with and for you

Being flexible

Timely and accurate choices

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Our freedom and power to choose and our five intelligences, when opened, shape and drive our decisions. They are known as

Birth gifts

Free will

Mental intelligences

Being a good leader

Birth gifts

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What is the essence of being a police supervisor and a leader?

Having free will

Being able to influence the choices of others

Being able to make decisions

Taking action

Being able to influence the choices of others

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How do we exercise free will?

By being human

By being a leader

Through our values

Through our choices

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What are we a product of?

Our genetics

Our choices

Our decisions

Our values

Our decisions

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Why is the freedom and power to choose affirming to a police supervisor?

It exercises our free will

It excites a sense of potential and achievement

It holds us accountable

It allows us to influence others

It excites a sense of potential and achievement

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Why can the freedom and power to choose make a leader anxious?

A sudden heightened awareness of responsibility

A sudden heightened awareness of accountability

It excites a sense of responsibility

It excites a sense of accountability

A sudden heightened awareness of responsibility

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What does this freedom and responsibility produce?

Anxiety

Accountability

A heightened awareness of accountability

A stimulus and a need for a response

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What lies in the space between the stimulus and response?

The power to choose our decisions

The power to choose our response

The power of free will

The power of our unconscious

The power to choose our response

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What is functioning within this space?

Decisions about your character

Decisions about your attitude

Decisions about your values

Decisions about your situation

Decisions about your character

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How a police supervisor uses his or her character within that space to evaluate the problem and make a decision determines what?

A good leader

A strength-based leader

The decisions

The quality of the decision

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How do marginal police supervisors see their “space for choice”?

Important

Meaningless

Extensive

Limited

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What determines the quantity and quality of your decisions?

The capacity of your space to make your decisions

The time allotted to make decisions

The manner in which you use your space

Having the opportunity to reflect and then choose your decision

The manner in which you use your space

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What should each good decision start with?

Choices

Stimulus

Stop

Flexibility

Stop

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How well we decide and act is highly susceptible to what influences?

Supervisors

Outside

Team leaders

Internal

Outside

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How can our unconscious mind override our decision making?

Snap judgements

Snap decisions

Free will

Having a strong value system

Snap judgements

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Watch your actions: they lead to _____.

Character

Habits

Words

Destiny

Habits

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Which of these are included in the five intelligences? Social Maturity Competency Character

Social

How do the five intelligences shape our decisions? By assisting us in make snap decisions By controlling our thought process By assisting in shaping our value system By injecting themselves into the space

By injecting themselves into the space

When are our decisions slowed or confused? When we overloaded When we are overworked When we are impaired When we are tired

When we are impaired

What does a healthy clicking physical intelligence help produce? Timely and accurate decisions Timely and reliable decisions Reliable and accurate decisions Reliable and consistent decisions

Timely and reliable decisions

What is typically referred to as when we think or speak of “intelligence”? Spiritual Emotional Mental Physical

Mental

What most often determines our success in our career? Mental intelligence Emotional intelligence Social intelligence Physical intelligence

Emotional intelligence

What do police supervisors see as noise at work, distracting from rational decision making? Physical weakness Inability to communicate Judgements Emotions

Emotions

What is a fundamental part of who we are and how we work with others? Emotions Social intelligence Mental intelligence Communications

Emotions

When suppressed emotions flare, what does it cause? Decreased conflict and no affect on climate or morale Increased conflict and no affect on climate or morale Decreased conflict and affect on climate and morale Increased conflict and affect on climate and morale

Increased conflict and affect on climate and morale

What did Dr. Daniel Goleman discover and define? Mental intelligence Emotional intelligence Social intelligence Spiritual intelligence

Emotional intelligence

Dr. Daniel Goleman’s research found that 85% of a leader’s abilities involve ____. Mental intelligence Emotional intelligence Social intelligence Spiritual intelligence

Emotional intelligence

Which intelligence was referred to as common sense for centuries? Mental intelligence Emotional intelligence Social intelligence Spiritual intelligence

Emotional intelligence

Which intelligence is fixed at birth? Mental intelligence Emotional intelligence Social intelligence Spiritual intelligence

Mental intelligence

When expressing our emotions, the goal is to express them _____ for our advantage and for the benefit of others. Quickly As little as possible Intelligently To everyone

Intelligently

In 2008, what intelligence did Dr Goleman announce? Mental intelligence Emotional intelligence Social intelligence Spiritual intelligence

Social intelligence

What are our inner emotions? Other- awareness Relationship management Social intelligence Self-discipline

Self-discipline

What are social emotions? Relationship management Self-awareness Mental intelligence Social intelligence

Relationship management

85% of a police supervisor’s ability to lead depends on his what, which was also referred to as common sense? Mental intelligence and emotional intelligence Emotional intelligence and social intelligence Social intelligence and spiritual intelligence Spiritual intelligence and mental intelligence

Emotional intelligence and social intelligence

What represents our search for meaning and connection with something larger and more trustworthy than our own ego? Mental intelligence Emotional intelligence Social intelligence Spiritual intelligence

Spiritual intelligence

In essence, which intelligence makes us human? Mental intelligence Emotional intelligence Social intelligence Spiritual intelligence

Spiritual intelligence

What shapes our core character to build our mainstay competency, and set up our driving purpose? Mental intelligence and physical intelligence Emotional intelligence and social intelligence Spiritual intelligence All the above

All the above

What triggers the need for reliable decisions? Character Competency Purpose All the above

All the above

What must be given primetime within your space for choice? Decisions about your character Decisions about your competency Decisions about your character and competency None of the above

Decisions about your character and competency

What is the paramount operational asset? Decisions about your character Importance of trust Decisions about trust Importance of your character

Importance of trust

What is the genesis of all human relationships? Trust Character Competency All of the above

Trust

What are the primal pillars of police leadership and supervisors? Character and trust Trust and competency Character and competency Trust, character, and competency

Character and competency

Experience has shown us what is more important than who we appear to be? Who we want to be Who we are Who we aspire to be Who we pretend to be

Who we are

When was the industrial age? 1815 - 1930 1830 - 1915 1830 - 1947 1847 - 1915

1830 - 1947

How are departments building trustworthiness? Through demonstration of character Through demonstration of competency Through demonstration of character and competency Through demonstration of trust and character

Through demonstration of character and competency

How do we best measure the trustworthiness of others? Listening to what they say Watching what they do Watching them lead by example Watching them walk their talk

Watching them walk their talk

How is our character defined and our lives determined? By what we do By what we say By what we want By what we think

By what we do

The product of habits we form and choices we make about values, attitudes, and conduct is what? Competency Character Trustworthiness Value system

Character

What are the three components of a trustworthy character? Knowledge, teamwork, and integrity Knowledge, integrity, and maturity Integrity, maturity, and “win-win” behavior Maturity, “win-win” behavior, and knowledge

Integrity, maturity, and “win-win” behavior

Behaving in a manner that is grounded in sound principles,ethics, and honesty is the definition of ______. Integrity Maturity Character Competence

Integrity

What is a characteristic of being truthful? Integrity Honesty Discipline Reliable

Honesty

What word won the award for most often searched for in the Merriam-Webster Dictionary since 2006? Integrity Honesty Discipline Reliable

Integrity

What is meant by “Third Alternative”? “Win-win” “Win-lose” “Lose -win” “Lose-lose”

“Win-win”

There are three parts of the competence side of trustworthiness. Which ones are included? Integrity and maturity Integrity and knowledge Knowledge and teamwork Teamwork and maturity

Knowledge and teamwork

What is the skill and ability to accomplish supervisory tasks? Teamwork Knowledge Maturity Technical competence

Technical competence

What is one critical step a manager must take to elevate trustworthiness? Displaying technical competence Having knowledge Having integrity Encouraging teamwork

Displaying technical competence

What does a strong knowledge base used with wisdom build? Knowledge Integrity Trust Competence

Trust

What enables you to envision a goal? Technical competence Innate conceptual knowledge Maturity Strong-base leader qualities

Innate conceptual knowledge

Where does self-acquired knowledge stem from? Training and formal education Training Formal education None of the above

Training and formal education

What is interrelated with teamwork? Knowledge Competence Empowerment Trustworthiness

Empowerment

Of the two pillars, which one is more pre-eminent? Trustworthiness Integrity Competence Character

Character

When are decisions likely to be confusing and pointless? When there is too much noise When there is a lack of communication When they are without a purpose All of the above

When they are without a purpose

There are five benefits of purpose-driven leadership. Together, what do they promise? Timely and accurate decisions Timely and reliable decisions Reliable and accurate decisions Reliable and consistent decisions

Timely and reliable decisions

Leadership lacks meaning without what? Trust Communication Purpose All of the above

Purpose

Where does hope come from? Being able to communicate Having a purpose Being motivated Focusing on being a leader

Having a purpose

Successful supervisors seek meaning which leads to what? Reliable decisions Accurate decisions Timely decisions Meaningful decisions

Meaningful decisions

What defines what you will and will not do as a supervisor? Your purpose Your competence Your integrity All of the above

Your purpose

What do you need for a benchmark by which you can make your decisions, allocate your time, and commit your resources? Technical competence Knowledge Character Clear purpose

Clear purpose

What causes stress, fatigue, and hostility? a. Not knowing your purpose b. Taking on unnecessary projects c. Both a and b d. None of the above

c. Both a and b

Purpose-driven decisions are explicitly ________ decisions. Keeping it simple is a key element of leadership and emotional awareness. Reliable Accurate Clear All the above

Clear

What must you do for your leadership to have impact? Focus it Communicate it Display your knowledge Be decisive

Focus it

You tend to procrastinate without what? Technical competence Knowledge Character A clear purpose

A clear purpose

Purpose generates ______. Enthusiasm Team leaders Knowledge Leadership

Enthusiasm

What captures our emotion? Clear and reliable decisions Clear and valued purpose Clear and valued decisions Clear and reliable purpose

Clear and valued purpose

As a leader, if you project a clear picture of the purpose of your efforts, what are those you lead more likely to do? Follow Become leaders Delegate Have more knowledge

What happens if you explain the purpose of your mission? Causes frustration Increases communication Motivation will follow Those you lead will follow

Motivation will follow

What attribute is shared between successful leaders and their followers? Motivating others Technical knowledge Sense of loyalty Sense of fulfillment

Sense of fulfillment

What do mature police supervisors and followers want to experience? Sensation of motivation Sensation of emotion Sensation of completion Sensation of accomplishment

Sensation of completion

What do emotionally aware employees want? To be rewarded for a job well done and to know what defines it To have a clear purpose and to know what defines it To be rewarded for a job well done To have a clear purpose

To be rewarded for a job well done and to know what defines it

How many checkpoints are there when approaching a decision? 7 9 11 12

Which is checkpoint 1? Decide if the decision is yours to make Never make a decision today that you can reasonably delay Enforce the rules Never make a decision that should be delegated

Never make a decision that should be delegated

What must supervisors ask before making a decision? Who is capable of carrying out the decision Will my team follow my decision Is this decision mine to make Should this decision be delegated

Is this decision mine to make

Why do some supervisors believe they must personally make the decision? Ultimately, they are accountable Fear a subordinate may make a bad decision They are better trained All the above

All the above

What type of thinking reveals a supervisor is not ready to supervise and lead? They must make all the decisions Fear a subordinate may make a bad decision They are better trained All the above

All the above

What are three compelling reasons to delegate? Empowerment, timing, and purpose Timing, purpose, and mentoring Purpose, mentoring, and empowerment Empowerment, timing, and mentoring

Empowerment, timing, and mentoring

What expands a power base? Having precise timing When you have a clear purpose When you empower others to do their job When you help others mature professionally

When you empower others to do their job

What does empowerment build? Trust Morale Expertise All of the above

All of the above

What forces police supervisors to delegate? Sheer number of decisions Timing Having trust in their employees Wanting to enrich their job satisfaction

Sheer number of decisions

Who benefits from delegating? The department The supervisor and department The department and police officers The department, supervisor, and police officers

The department, supervisor, and police officers

What do employees find to be demeaning and demoralizing? Second-guessed and micro-managed Second-guessed and overlooked Micro-managed and overlooked Overlooked and questioned

Second-guessed and micro-managed

What is an inspiring, appreciated, and empowering experience for all involved? Motivation True leadership True delegation Goal fulfillment

True delegation

What is inseparable from leadership? Authority Empowerment Technical knowledge Delegation

Delegation

What is just as important as the decision itself? Delegating the decision to the right person Timing of a decision Empowering others to make the right decision Being accountable for the decision

Timing of a decision

What is the advantage of delaying a decision? Having time to delegate it to the right person Procrastination Strategic timing Opens up more choices

Opens up more choices

What is the downside of delaying a decision? Delegating it to the wrong person Not having the advantage to make snap decisions Wasting time Options may be foreclosed

Options may be foreclosed

Why is decisive timing an act of courage? It involves risk-taking It creates strategic timing It is artful procrastination It makes it an art

It involves risk-taking

What must supervisors ask when required to make a decision immediately? Should this decision be delegated Is this decision mine to make Do i have the authority and responsibility to make the decision Should the decision be delayed

Do i have the authority and responsibility to make the decision

What must a leader do with big-ticket items? Slow down and focus Slow down and take extra care to think long-term Focus and take extra care to think long-term Slow down, focus, and take extra care to think long-term

Slow down, focus, and take extra care to think long-term

If the decision could adversely affect the values and vision of the department, what should the supervisor do? Slow down and focus Slow down and take extra care to think long-term Focus and take extra care to think long-term Slow down, focus, and take extra care to think long-term

Slow down, focus, and take extra care to think long-term

What gives rise to a strong sense of security and teamwork among the staff? Fair but strong discipline Fair discipline Strong discipline Discipline administered by a leader without respect

Fair but strong discipline

What can quickly bring a leader to ruin? Failure to delegate Failure to enforce the rules Failure to employ strategic timing Failure to communicate decisions

Failure to enforce the rules

What is it called when the big picture is not being seen when approaching a decision? Focusing illusion Strategic timing Tunnel vision Being biased

Focusing illusion

In reference to the previous question, when does this occur? When one fact about a choice particularly stands out in our mind When we avoid the risk of rushing and take advantage of our choices When we are fixated on one particular decision When we have predetermined ideologies about our choice

When one fact about a choice particularly stands out in our mind

You are most likely to be biased by the focusing illusion when you are evaluating something that is obviously _____ or ______. Demeaning / demoralizing Positive / negative Strong / weak Personal / emotional

Positive / negative

What is the one strategy to counter focusing illusion? Problem-oriented policing Community-oriented policing Value-oriented policing All the above

Problem-oriented policing

When are we likely to incorrectly predict the outcome of a choice? When we are biased When we must make a snap judgement When we overlook our own experience When we are not properly trained

When we overlook our own experience

Where should the greatest weight be given? Supervisor’s experience Other’s experience Personal experience All the above

Personal experience

What should you ask yourself to distinguish between a wanting and a liking? How important is what you want and have you always wanted it If you have always liked it Why you want something and if you will continue to like it over time Will you continue to want it over time

Why you want something and if you will continue to like it over time

What are the two decision making styles? Confidence and participation Delegating and strategic timing Wanting and liking Satisfying and maximizing

Satisfying and maximizing

Those who strive to squeeze the very best out of every decision are _____. Satisfiers Maximizers Confident Good delegators

Maximizers

Individuals who have a minimum threshold for what is acceptable to them are ____. Satisfiers Maximizers Confident Good delegators

Satisfiers

Which one is less happy and hopeful and more frustrated? Satisfiers Maximizers Confident Good delegators

Maximizers

Which one relies heavily on external sources and are fixated on options? Satisfiers Maximizers Confident Good delegators

Maximizers

Which one wants what is good enough? Satisfiers Maximizers Confident Good delegators

Satisfiers

What is applied during each of the seven decision-making steps? Self-discipline Confidence The nine checkpoints None of the above

The nine checkpoints

What is the term relating to “mistake of the head”? Integrity Cognitive Conscious Unconscious

Cognitive

What is the term relating to “mistake of the heart”? Integrity Cognitive Conscious Unconscious

Integrity

The hardest thing to do and the right thing to do are often ______. Easy decisions Cognitive decisions Very different The same thing

The same thing

What is paying the price to make the decision into a reality? Confidence Integrity Dedication Self-discipline

Self-discipline

When a choice joins with action, what arises? Confidence Integrity Dedication Self-discipline

Self-discipline

What is the trait common to all successful people? Confidence Integrity Dedication Self-discipline

Self-discipline

What are supervisors lacking if they make excuses? Confidence and integrity Integrity and self-discipline Self-discipline and dedication Confidence and dedication

Integrity and self-discipline

When vanity is substituted for genuine _____, consequences can be disastrous. Confidence Integrity Dedication Self-discipline

Confidence

What does confidence depend on you doing? Knowing your strengths Knowing the strengths of your team Knowing your purposes All of the above

All of the above

When does confidence become fortitude? When planning the decision and the decision is made When executing the decision When delegating the decision When the decision is made and its execution ordered

When the decision is made and its execution ordered

What is most critical in the decision-making process? All those who will be affected by the decision participate Only the supervisor makes the decision The decision is delegated to the proper person You have the authority to make the decision

All those who will be affected by the decision participate

When you are offended, put down, or angered by a boss or peer who did not ask your counsel when making a decision about your work or expertise, what happens? You victimize others with the same behavior It assures the supervisor has the opportunity to voice their ideas The decision-making process is damaged and needs repair The decision-making process worked as it was intended

The decision-making process is damaged and needs repair

Which step in the decision-making process is referred to as the “slippery rock” step? Intuition Chance Self-discipline Participation

Chance

How can you significantly reduce your chance of slipping? Strong analysis Concentrated focus Allowing others to participate in the process All the above

All the above

What is an important tool used in decision making? Intuition Chance Self-discipline Participation

Intuition

What is another term for snap decisions? Snap judgements Snap choices Rapid cognition Rapid decisions

Rapid cognition

What decisions do we use more often? Chance decisions Intuitive decision Decisions of the head Decisions of the heart

Intuitive decision

What does truly successful decision making rely on? A balance between deliberate and intuitive thinking A balance between deliberate and chance thinking A balance between chance and intuitive thinking A balance between decisions of the head and decisions of the heart

A balance between deliberate and intuitive thinking

When our brain reaches a conclusion before it informs our consciousness, what decisions are made? Chance decisions Intuitive decisions Snap decisions Rapid decisions

Snap decisions

What is the part of our brain that jumps to judgement? Intuitive consciousness Adaptive unconsciousness Creative consciousness Chance consciousness

Adaptive unconsciousness

What generates snap judgements? Inner and outer influences Training and experience Leadership and teamwork Experience and environment

Experience and environment

How do you alter the way you search for what is meaningful? By substituting new positive thinking for old negative information By substituting new positive experiences for old negative thinking By substituting new positive information for old negative experiences By substituting new positive experiences for old negative information

By substituting new positive experiences for old negative information

If you get caught up in the production of information in order to make a decision, what are you risking? Loss of valuable time Being able to delegate Having options with the decision Drowning in the data

Drowning in the data

What does deliberative analysis set the stage for? Accurate and rapid cognition Rapid cognition and correct first impressions Accurate, rapid cognition, and correct first impressions Rapid cognition and rapid first impressions

Accurate, rapid cognition, and correct first impressions

How can police supervisors be assured of making successful snap decisions? Self-discipline Intuition Chance Training

Self-discipline

What must not be allowed to define current or future choices? Timing Criticism Bad past decisions Consequences of your decisions

Bad past decisions

What must be done in order to not repeat wrong decisions and to free yourself to succeed in the future? Must be dealt with head on Must be acknowledged as wrong Must be delegated Must be recognized

Must be acknowledged as wrong

What is the centerpiece of police leadership and police supervisors? Self-discipline Intuition Decision making Intuitive decisions

Decision making

What is the driving force of job satisfaction and organizational results? Self-discipline Experience Decision making Team work

Decision making

Your decision process is orchestrated by what? Competence Character Self-discipline Birth gifts

Character