Chapter 5 Flashcards by VIDAL DIAZ

What is an example of internal change?

Terrorism

Demographics

Strategies

Management style

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What really counts in police work?

Integrity

Virtue

Character

Ethics

Character

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What occurs once a vision and mission statement have been developed by the staff of the various work units?

Constancy of vision is established

Constancy of values and purposes

Ownership and accountability

The vision and mission are implemented

Constancy of vision is established

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What should we do before we deploy our strategy?

Diagnose the well being

Have milestones or goals set for ourselves

Complete the guiding policy phase

Have coherent actions established

Have milestones or goals set for ourselves

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What technology is being used by police agencies across the world?

Powerful digital surveillance cameras

Body worn cameras

Laptops

Traffic camera enforcement

Powerful digital surveillance cameras

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How can a police agency counter or eliminate employees succumbing to temptations that are unethical or unlawful?

Better recruitment

Training

Better selection

All the above

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Where can stated goals be pulled from?

Reports

Annual evaluations

Mission statement

Annual report

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What can the incessant and avalanching changes alter?

Changes in the vision

How the goal will be implemented

Increased comprehension of the characteristics that insightful strength-based leaders share

How to implement departmental goals in the face of the chronic and random changes

How the goal will be implemented

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What exacerbates our problem in dealing with ethical dilemmas?

a. Our ability to rationalize
b. Our ability to shift accountability
c. Our increased anxiety
d. Both a and b

d. Both a and b

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When a vision is cast as a mission statement, what do they combat?

Randomness and ambiguity

Ownership and accountability

Shared responsibility

Values and purposes

Randomness and ambiguity

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What is a goal?

Something that provides guidance

Something we hope for in the future

A vision that is more finite and time-certain

Official statements

Something we hope for in the future

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What is one of the differences between COMPSTAT and its manual predecessors?

It has intentionally fostered teamwork

It is real time

It does not measure performance

All of the above

It is real time

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Why is Approach 1 used?

Need for constancy of values and purpose

Accountability

Define a set of values to be lived

Defining and setting operational goals

Define a set of values to be lived

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What must a vision have so it will not remain an ignored and lofty set of well-intentioned values and purposes that fail to materialize?

A shared beginning and ending

Shared ownership and accountability

Ownership

A mission and a strategy

A shared beginning and ending

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When the changes are altered, a police leader must think ______.

Quickly

Creatively

Strategically

Confidently

Strategically

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What does a strong leadership from police management do?

Does not allow individual visions

Empowers those close to police work

Steals accountability from those below

Creates vision-driven mission statements

Steals accountability from those below

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What is the key to a police agency’s survival and success?

How well a police agency negotiates the hurdles of change

If we act as we should

Having integrity

Having clarity

How well a police agency negotiates the hurdles of change

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Strategic thinking is a type of mental tool for making better choices about what?

How the goal will be implemented

How to implement department goals

Daydreaming or casual reflection

Where we want to go and what we will be like when we get there

How to implement department goals

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A leader must be _______.

Confident

Persistent

Clear

Creative

Clear

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What should you look for to spot a bad strategy?

Lots of positivity

Lots of negativity

No clear vision

Obstacles

Lots of positivity

"Here's how to spot a bad strategy.  Look for:
List of things to do
Blue-sky
Active avoidance
Template-style leadership
Lots of positivity"

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What kind of objectives offer no clue on the link between the challenge and the action?

Strategic

Operational

Blue-sky

None of the above

Blue-sky

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What carries out the guiding policy?

Vision

Diagnosis

Action

Coherent action

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When do police employees become more devoted to building a mission statement for the entire police organization?

When the whole department is engaged and enriched

When they have crafted a shared vision for their department

When the shared meaning begins to bind the organization together

When they have an opportunity to actively create a vision

When they have crafted a shared vision for their department

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In the research conducted by Brown and Buckingham, what did the vast majority rate the number one pair of fears and needs?

Chaos and authority

Insignificance and respect

Future and clarity

Outsider and community

Future and clarity

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Which blinder causes police supervisors to refuse to consider wild alternatives and ideas? Fear and self-doubt Dependence on rules and conformance Entertaining new ideas enthusiastically Narrow-minded dedication to practicality and efficiency

Narrow-minded dedication to practicality and efficiency

Which one is a behavior of an insightful strength-based leader? Entertain new ideas enthusiastically Resistance to and avoidance of change Fixation on logic and hard data Negotiating the hurdles of change

Entertain new ideas enthusiastically

Why will the use of a single goal result in poor performance? No one measure can effectively evaluate whether a police agency is performing successfully Police organizations respond to a vast array of constituencies Employees become disgruntled Lack of training

No one measure can effectively evaluate whether a police agency is performing successfully

Who has adopted and perfected the violent acts performed by foreign terrorists? Criminals Many gangs Domestic terrorists All the above

Many gangs

What is the supplemental nuance to civilization? Cadre of volunteers Volunteerism Community-oriented policing Fads

Volunteerism

What are the two inherent downsides to Approach 1? Unilateral and vision thinking Top down and bottom up Constancy of change and mission statements Ownership and implementation

Ownership and implementation

Police employees experience chaos and disengagement when what happens? Police organization frequently changes its vision Police organization frequently changes its mission Leaders are not passionate Leaders are not clear

Police organization frequently changes its vision

How are you able to maintain your constancy of progress? By avoiding the activity trap By active avoidance By keeping the end clearly in mind By establishing goals

By keeping the end clearly in mind

Which one of the following is a blinder which limits our powers of imagination? Doggedly pursuing difficult problems Spend more time synthesizing information than gathering it Black-and-white viewpoints Tackling problems that do not have precise answers

Black-and-white viewpoints "There are six in particular that limit our powers of imagination: Resistance to and avoidance of change Dependence on rules and conformance Fear and self-doubt Fixation on logic and hard data Black and white viewpoints Narrow-minded dedication to practicality and efficiency"

What enhances your capacity to anticipate? Organize trends and correctly interpret them Spot trends Watch for coincidences and ask why Being acutely aware of who we are

Watch for coincidences and ask why

What are official statements of what an organization says and what it wants various publics to believe are its objectives? Guiding policies Stated goals Goals Real goals

Stated goals

What presents the core reasons for the organization’s existence? Values Mission or vision Community-oriented policing Community

Mission or vision

How often should you deliberately postpone a new idea, discussion, strategy, or plan by reserving judgment until it becomes unavoidable? Once a day for a month Once a week for a month Once a day for three months Once a week for three months

Once a week for three months

When does a vision and its partner become both compass and guidebook for successfully navigating whitewater changes? When there is shared ownership and accountability When there is a shared beginning and ending When there is a vision and mission statement developed When they are comprised of values and purposes

When they are comprised of values and purposes

What are the three phases of a good strategy? Diagnosis, vision, and coherent action Diagnosis, guiding policy, and coherent action Vision, guiding policy, and coherent action Diagnosis, vision, and action

Diagnosis, guiding policy, and coherent action

If you held a job and didn’t have a clue about it’s purpose or if you performed tasks and didn’t know how they fit into a meaningful pattern, what are you probably lacking? Vision Mission Strategy All the above

All the above

When can trends be detected? When they are clear When we spot them When we organize them and correctly interpret them When we control our anxiety

When we organize them and correctly interpret them

How can you free up your creativity and be more innovative in your role as a police leader? Entertaining new ideas enthusiastically Making meditation a habit Out-of-the box thinking Black-and-white viewpoints

Out-of-the box thinking ``` "Here are five ways to help you free up your creativity and be more innovative in your role as a police leader: Creativity training One new idea a day Out-of-the-box thinking Make the obvious strange Push the artist; restrain the judge" ```

What is the next step once a vision is conceived? State the vision Strategic planning Transform the mental image into a tangible one Each person needs to struggle with articulating his or her own vision of the police mission

Transform the mental image into a tangible one

Why is there a desire for vision from the top? The longing for a common vision is the wish for someone else to create a purpose It's a subtle way of disclaiming any responsibility for its implementation Accountability Ownership

It's a subtle way of disclaiming any responsibility for its implementation

How does a strength-based leader communicate to his or her staff? Stated goals Real goals Mission statement Clearly

Clearly

What have several police agencies created in order to capture fleeting digital data? Two-tier benefit system Digital trails Roll-out cyber/forensic teams Cybercrime enforcement

Roll-out cyber/forensic teams

Paper trails are typically _____. Digital trails, however, are _____. Stable / enduring Stable / dynamic Dynamic / short-lived Enduring / stable

Stable / dynamic

What are the three hurdles you will encounter when you endeavor to create a vision for a police agency, a work unit, or yourself? Vision, mission, and purpose Mission, purpose, and unity Ownership, values, and vision Vision, values and ethics, and purposes

Vision, values and ethics, and purposes

What is constantly being tested with all of the temptations bombarding us daily? Integrity Decisions Values Judgment

Judgment

What are criminologists and police strategists crediting cameras with? Criminal apprehensions Officer safety Decreased crime All of the above

All of the above

How much of that retirement system is vested? 67% 70% 73% 85%

73%

Why does a vision give shape and direction to the department’s future of a division, bureau, or work team? Because of its virtue Because of its tangible and immediate quality It reflects gut-level practical thinking It provides direction

Because of its tangible and immediate quality

What is only constrained by our imagination and cost? Powerful digital surveillance cameras Traffic camera enforcement Two-tier benefit system Application of camera-security technology

Application of camera-security technology

What type of thinking is the basis for developing strategic plans and operational plans? Strategic Operational Creative Vision

Strategic

What size police agencies can COMPSTATs be observed? Large and small agencies Small and medium agencies Medium and large agencies Only large agencies

Medium and large agencies

What is an activity trap? To work harder and harder at producing results, only to discover they’re unnecessary Not acknowledging the challenges being faced Not setting milestones or goals for ourselves Not knowing the organization’s goals

To work harder and harder at producing results, only to discover they’re unnecessary

What must be done for ownership to be widely dispersed? Each person needs to struggle with articulating his or her own vision of the police mission A common vision must be articulated by those at the top The vision must be brainstormed by the leaders at the top All the above

Each person needs to struggle with articulating his or her own vision of the police mission

What is an objective? Something that provides guidance Something we hope for in the future A goal that is more finite and time-certain Official statements

A goal that is more finite and time-certain

Who are a pivotal position for guiding and implementing a vision that others are able to get excited about working on? Police leaders Strength-based leader Police supervisors Police employees

Police leaders

What is the difference in a goal and an objective? A goal is broader in scope, while the objective is specific, with an assigned time frame A goal is specific, with an assigned time frame, while an objective is broader in scope A goal is broader in scope, with an assigned time frame, while the objective is specific None of the above

A goal is broader in scope, while the objective is specific, with an assigned time frame

Being highly alert to developing trends and incoming demands for change and adaptation is the prerequisite for what? A strength-based leader Anticipation Anxiety A leader

Anticipation

What strategy has forged a more open and powerful partnership among the various levels and types of criminal justice agencies? a. Antiterrorism b. Community-oriented policing c. Problem-oriented policing d. Both b and c

Antiterrorism

What is a strengths-based leader challenged by? Vision-driven mission statements Vision thinking A need for constancy of values and purposes Ownership and accountability

A need for constancy of values and purposes

When are you able to get ahead of a trend? Once you spot it After thoughtful consideration When you distinguish it from a fad When you can state the vision

After thoughtful consideration

What do you have to concentrate on to spot fads? Trends Real goals Stated goals Horizon

Horizon

How can you elicit feedback on a service evaluation questionnaire? a. Telephone b. Face to face c. Asking the right questions d. Both a and b

a. Telephone

What is the average now for civilian employees in a police department? One civilian for every three police officers Three civilians for every one police officer One civilian for every two police officer Two civilians for every one officer

One civilian for every three police officers

What can be spotted in the newly adopted two-tier benefit system? New medical benefits Public pension and benefit reform Police pension and retirement reform None of the above

Public pension and benefit reform

What do police chiefs give much attention to in the decisions they make and the actions they take? Community Constituents Social responsibility Real goals

Social responsibility

What occurs when we become conscious of the coincidences in our lives? Anticipation Anxiety We are able to clearly communicate our real goals We are able to predict trends

Anticipation

What guarantees the time and opportunity to initiate action that is likely to succeed? Vision thinking Change and adaptation Anticipation Trend spotting

Trend spotting

What is taking shape in police work? Volunteerism Civilianization Information superhighway Anticipation

Information superhighway

What type of issue is visioning? Accountability Ownership Leadership Management

Ownership

What is a vision? It gives shape and direction to the department’s future of a division, bureau, or work team Acts a s a platform for employees to set measurable goals A model of the virtue you seek to create A rudder of stability in rough seas

A model of the virtue you seek to create

What are the two approaches to conceiving a vision? Unilateral and vision thinking Top down and bottom up Constancy of change and mission statements Ownership and implementation

Top down and bottom up

How is a vision described? In the present tense In the past tense Frequently changing Terms of behavior

In the present tense

Community-oriented policing and problem-oriented policing are _____. Community based Fads Trends Proactive policing

Trends

What caused more alarm to be added to the public and politicians about the amount of tax dollars devoted to police pensions and benefits? The Great Recession The Great Depression The amount of medical bills revealed When pension systems began reporting that they were less than fully vested

When pension systems began reporting that they were less than fully vested

What phase of a good strategy specifies the approach to dealing with the obstacles called out in the diagnosis? Vision Guiding policy Coherent action Action

Guiding policy

What does clarity engender within us? Respect Resilience Character Strength

Resilience ``` "Our need for clarity, when met, is the most likely to engender within us: Confidence Persistence Resilience Creativity Followership" ```

When are you able to anticipate a trend’s consequences for you as a leader and for those in your work unit? When you distinguish it from a fad Once you are ready to make a decision Once you spot it When you can state the vision

Once you spot it

When will you be able to judge whether you have made a difference? When you accomplish your mission When you develop a strategy When you have a clear vision None of the above

When you have a clear vision

What is the quintessential ingredient of vision, mission statement, and strategic planning? Integrity Values Ethics Clarity

Clarity

What does moving from approach A to B hinge on? Responsibility of implementation Change and constancy Each person’s needs Shared ownership and accountability

Shared ownership and accountability

What counts in knowing what police department’s real objectives are? Character Knowing the mission statement Stated goals Behavior

Behavior

What is the largest public employee retirement system in the United States? 401K Pensions CALPER Social security

CALPER

What appears to be the police organizations single objective at first glance? Increase public safety Provide general government services Drug abuse enforcement Apprehend criminals

Apprehend criminals

Ten trends tracked by the authors of the book

``` Trend 1: Career-path civilians Trend 2: Hi-tech and low-touch Trend 3: Ethical dilemmas Trend 4: Homeland security Trend 5: Community-oriented policing-generation 2 Trend 6: Service evaluation Trend 7: Pension envy Trend 8: Smile you're on camera Trend 9: Cybercrime Trend 10: Put a cop on the dot ```

How are values and ethics best expressed? In the present tense In the past tense In terms of behavior By the strengths-based leader

In terms of behavior

What are explosive and accompanied by a lot of hype and gimmicks? Fads Trends Real goals Ethical dilemmas

Fads

When is shared vision lost? Does not allow individual visions Articulated but ignored Steals accountability from those below Creates vision-driven mission statements

Articulated but ignored

What are three interlocking steps of strategic thinking in order? Asking the right questions, recognizing insight, and structure Structure, recognizing insight, and asking the right question Recognizing insight, structure, and asking the right questions Recognizing insight, asking the right questions, and structure

Recognizing insight, asking the right questions, and structure

Who does the law consult with on evidentiary value? a. Roll-out cyber/forensic teams b. Prosecutors c. Judges d. Both b and c

d. Both b and c

Who is able to articulate the real goals of the department? Police chief Police supervisor Strength-based leader Each employee

Strength-based leader

What are typically labeled COMPSTAT? Computer-driven data-capturing processing systems Cutting-edge technology Powerful digital surveillance camera technology Digital trails

Computer-driven data-capturing processing systems

What did some police agencies discover to be beneficial in the 1950s? Volunteerism Civilian employees Fads Trends

Civilian employees

What exposed the amount of tax dollars devoted to police pensions and benefits? A study conducted by Dr. Donald Brown, an anthropologist A study conducted by Dr. Marcus Buckingham The Great Depression The Great Recession

The Great Recession

Change is ______. Inevitable Disliked Unwanted Constant

Constant

Why is it important to differentiate between stated and real objectives? To develop comprehensive and consistent strategic plans To develop comprehensive and consistent operational plans Social responsibilities So the strength-based leader can communicate them clearly

To develop comprehensive and consistent strategic plans

What is a coherent set of analysis, policies, arguments, and actions that target a high-stakes challenge? Bad strategy Guiding policy Strategy Diagnosis

Strategy

When does the germination of a vision commence? When one or more people start thinking about where they are now and where they want to go When the strength-based leader vocalizes the mission During the planning stages of the strategy When you have a deep conviction that is both right and good

When one or more people start thinking about where they are now and where they want to go