Chapter 2: The Environment & Corporate Culture

Question 0

The external environment can

Answer 0

Potential affect the performance of organisation

Question 1

The external environment refers to

Answer 1

Institutions
Forces
Outside organisation

Question 2

The two major layers of the external environment are

Answer 2

Task

General

Question 3

The general environment represents

Answer 3

Outer layer of the external environment

Question 4

The general environment is

Answer 4

Widely dispersed

Affects organisation indirectly

Question 5

The five dimensions of the general environment are

Answer 5

PEST-IN
Legal-political
Economic 
Sociocultural
Technological
International
Natural

Question 6

International dimension is the

Answer 6

Events
Opportunities
In foreign countries

Question 7

Technological dimension is the

Answer 7

Scientific and technological advancements in
Industry
Society at large

Question 8

Sociocultural dimension include

Answer 8

Demographic characteristics
Norms
Custom
Values of population 
In which org. Operates

Question 9

The economic dimension is the

Answer 9

Overall economic health of
Region
Country
In which organisation functions

Question 10

Legal-political dimension includes

Answer 10

Local laws
Political stability
changes in governmental policy
Legislation and regulations

Question 11

Natural dimension refers to

Answer 11

Elements that occur naturally on earth
Plants 
Animals
Natural resources
Climate

Question 12

The task environment is

Answer 12

Closer to the organisation

Question 13

The task environment includes

Answer 13

Sectors that conduct day to day transactions

Directly influence basic operations and performance

Question 14

The task environment is made up of

Answer 14

Customers
Competitors
Suppliers
Labour market

Question 15

Customers are

Answer 15

People and organisations who

Acquire goods or services from organisation

Question 16

Competitors are

Answer 16

Other organisations in the same industry/type of business
That provide good or service
To same set of customers

Question 17

Suppliers are

Answer 17

People and organisations that provide raw materials

That organisation uses to produce its output

Question 18

The labour market comprises of

Answer 18

People available for hire by the org

Question 19

Environmental factors are dynamic and

Answer 19

They cause great uncertainty

Question 20

Management copes with uncertainty by

Answer 20

Adapting to chafes

Influence

Question 21

The organisation adapts by

Answer 21

Forecasting
Planning
Predicting
Anticipating changes

Question 22

Companies influence to

Answer 22

Make it more compatible with ta needs

Question 23

How does the environment impact planning?

Answer 23

Goals and strategies adopted
Take into consideration
Task and general environment

Question 24

How does environment affect organising?

Answer 24

Labour market E.g recruitment freeze, manpower constraints Review their human resource deployment

Question 25

How does the environment affect leading?

Answer 25

Consider sociocultural norms of geographical locations Population that form labor force Management and communication styles must consider expectations of local community

Question 26

How does the environment affect controlling?

Answer 26

International events can affect company's operations

Question 27

The internal environment consists of

Answer 27

Corporate culture Production technology Organisation structure Physical facilities

Question 28

The major aspect of organisations internal environment is

Answer 28

Corporate culture

Question 29

The internal culture must

Answer 29

Fit needs of external environment | Company strategy

Question 30

Culture is

Answer 30

``` Set of: Key values Beliefs Understandings Norms ``` Shared by members of an organisation

Question 31

Culture is developed through

Answer 31

Values Policies Practices

Question 32

Culture reflects the

Answer 32

drive and imagination of founder

Question 33

Culture can be

Answer 33

Visible and invisible

Question 34

Visible artifacts of culture are

Answer 34

``` Manner of dress Office layout Symbols Slogans Ceremonies ``` Can see, hear, ob service

Question 35

Invisible elements of culture are

Answer 35

``` Expressed values and beliefs They are interpreted from Stories Language Symbols ```

Question 36

Things that are part of color gate culture are

Answer 36

``` Symbols Stories Heroes Slogans Ceremonies ```

Question 37

Symbols are

Answer 37

Objects Acts Events Conveying meaning

Question 38

Stories are

Answer 38

Narratives based on true events | Repeated and shared

Question 39

A hero is a

Answer 39

Figure who exemplifies | Deeds, character and attributes of organisation

Question 40

Slogan is a

Answer 40

Phrase or sentence | Expressing a key organisation value

Question 41

Ceremonies is a

Answer 41

Planned activity that is a special event | Conducted for the benefit of an audience