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POM > Chapter 8: Leading > Flashcards

Chapter 8: Leading Flashcards

(128 cards)

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0
Q

What does leading promote?

A

vision

Change

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1
Q

What is leading?

A

Ability to:
Influence
Motivate
Direct people

Towards the attainment of goals and objective

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2
Q

How does leading promote change?

A

Questions the status quo
Outdated, unproductive, socially irresponsible norms can be replaced
Meet new changes

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3
Q

What does leading build and encourage in people?

A

Creativity
Commitment
Enthusiasm

To apply their talents fully to help accomplish plans

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4
Q

How are leadership and management different?

A

Management: stability and efficiency to meet current commitments

Leadership: move org into the future

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5
Q

What are the manager qualities?

A 
Focus on the organisation
Rational
Maintains stability
Assigns tasks
Organized
Analyses
Position power
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6
Q

What are the qualities of a leader?

A 
Focus on people
Visionary 
Promotes change 
Defines purpose
Nurtures 
Innovates
Personal power
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7
Q

What are the leadership practices?

A

Direction
Aligning people
Motivating and inspiring
Change

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8
Q

What are management practices?

A

Planning and budgeting
Organising and staffing
Controlling and problem solving
Predictability

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8
Q

How to create direction?

A

Development of a vision to guide the organisation in the future

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9
Q

How to align people?

A

Communication and community building to support the organisation goals

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10
Q

How to motivate and inspire?

A

Appeal to human needs, values and emotions

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11
Q

Why do you need to motivate and inspire?

A

To overcome political, bureaucratic, economic setbacks

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12
Q

What is considered change?

A

Useful and dramatic

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13
Q

What is involved in planning and budgeting?

A

Setting and achieving targets

Allocating appropriate level of resources

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14
Q

Which is organising and staffing?

A

Structuring the organising with needed people

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15
Q

How to control and solve problems?

A

Monitor the implementation of plans

Make needed adjustments

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16
Q

When is there predictability?

A

Orderly, predictable pattern of results

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17
Q

Why is change leadership required?

A

Globalization, Changing environment
Competitive environment, remain competitive
Increasing demand of customers
Keep employees motivated and satisfied

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18
Q

The two effective change leadership approaches are

A

Transformational

Servant

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19
Q

What are the traits of a transformational leader?

A

Determined
Have the charisma to inspire, change, transform peers
Typically emotionally stable
Positively engaged with the world around
Strong ability to recognize and understand others emotions
Focus on intangible qualities (vision, shared values, ideas) to build relationship
Give larger meaning to diverse activities
Find common ground to enlist followers in change process

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20
Q

How do transformational leaders behave?

A

Stimulate their followers intellectually
Encourage them
Supper their development
Give personal attention to followers, making each feel values and important

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21
Q

As a result of transformational leadership, how do employees behave?

A

They trust and respect the leader

Want to be like them

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22
Q

Transformational leaders lead changes in what aspects?

A 
Organisation's mission
Strategy
Structure 
Culture
Promote innovation in products and technologies
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23
How do transformational leaders achieve change?
Building networks of positive relationship
24
How do transformational leaders positively impact followers?
Follower development Performance Job satisfaction
25
What is servant leadership?
Transcending self interest to serve others and the organisation
26
Servant leaders can operate on two levels. What are they?
For fulfillment of subord. goals and needs | Realization of the larger purpose of mission of the organisation
27
What are the characteristics of a servant leader?
``` Truly value people Trustworthy and they trust others Encourage participation Share power Enhance other's self worth Unleash people's creativity, full commitment, natural impulses to learn and contribute ```
28
Overall what is the ability of servant leaders?
Bring followers high motives to the work and connect their hearts to the organisational mission and goals
29
What are the 10 practices of servant leadership?
``` Listening Empathy Healing Persuasion Stewardship Conceptualisation Foresight Awareness Commitment to the growth of people Building community ```
30
What does listening encompass?
A deep commitment to listening intently to others | Listening to ones inner voice and seeking to understand what body, spirit mind are communicating
31
For growth, Listening can be coupled with
Regular periods of reflection
32
Why do people need to be empathized with?
People need to be accepted | Recognize their special unique spirits
33
How do you empathize?
To understand people Assume the good intentions of co workers Not reject them as people, though rejecting their behaviour or performance
34
Why is persuasion important?
To build consensus within groups No need to rely on positional authority Can convince others rather than coercive compliance
35
What is stewardship
Holding something in trust for another
36
What is conceptualisation?
Ability to dream great dreams beyond day to day realities
37
What is foresight?
Ability to understand lessons from the pat Realities of the present Likely consequences of the decision for the future
38
What kind of mind has foresight?
Intuitive
39
What kinds of awareness are there?
General | Self awareness
40
Why are servant leaders committed to the growth of people?
Believe people have intrinsic value beyond tangible contributions Want them to grow personally, spiritually, professionally
41
Where do servant leaders want to build a community
Among those a work in an institution
42
What are the essential skills associated with effective leader?
``` Visioning Managing power and influence Empowering Communicating Motivating Managing groups and conflict Managing diversity ```
43
What does someone who has a vision have?
Clear sense of future | Actions needed to get there
44
What are the visioning skills?
Having ideas and clear sense of direction Communicating visions to others Develop sense of excitement and commitment to accomplish share 'dreams'
45
How is a vision expressed?
Through words and actions a clear and brief statement of visions Actions in terms of policies programs must be initiated to support the vision Communicate such that it grips them and involves them
46
What is power?
Ability to influence behaviour, attitudes, values, beliefs of others
47
What is the difference between power and influence?
Influence is the degree of change | Power is the ability or change
48
What are the types of powers
``` Legitimate (position) Reward Coercive (punishment) Referent (admiration, personal identification) Expert (specialised knowledge) ```
49
How to use types of power for the achievement of goals and objectives?
Leverages on appropriate power
50
What is empowerment?
Power sharing, the delegation o power and authority to subordinates Giving people at all levels of responsibility the opportunity to act and make relevant decisions of their own
51
What do employees get from empowerment
Information Knowledge Power Rewards Heightens motivation for task accomplishment: can use creativity to do it. Stimulating and interesting
52
what is required in empowerment
Management to support initiative Respect individual judgements She's power at all level of operations
53
What do effective leaders do in communication?
``` Alert to barriers Listens Use of multiple channels Using different techniques of comm Feedback Redundancy ```
54
What is the skill of motivating?
Influence willingness of staff to give off their best
55
What are management practices?
Planning and budgeting Organising and staffing Controlling and problem solving Predictability
56
What is the difference in getting people to fulfill minimum duties and producing to performance?
Min duties- driving them | Top performance- inspire them to drive themselves
57
How do effective leaders motivate?
Give heart by recognizing contributions to common vision
58
What are the kinds of rewards a leader can use to motivate?
``` Thank you note Smile Award Public praise Celebrate accomplishments ```
59
Motivation is an ongoing task that uses
Reinforcement Initiate Intensify Sustain desired behaviour
60
How to create direction?
Development of a vision to guide the organisation in the future
61
Why do you need to motivate and inspire?
To overcome political, bureaucratic, economic setbacks
62
What is considered change?
Useful and dramatic
63
What is involved in planning and budgeting?
Setting and achieving targets | Allocating appropriate level of resources
64
Which is organising and staffing?
Structuring the organising with needed people
65
How to control and solve problems?
Monitor the implementation of plans | Make needed adjustments
66
When is there predictability?
Orderly, predictable pattern of results
67
Why is change leadership required?
Globalization, Changing environment Competitive environment, remain competitive Increasing demand of customers Keep employees motivated and satisfied
68
The two effective change leadership approaches are
Transformational | Servant
69
Motivation is an ongoing task that uses
Reinforcement Initiate Intensify Sustain desired behaviour
70
What are the kinds of rewards a leader can use to motivate?
``` Thank you note Smile Award Public praise Celebrate accomplishments ```
71
How do effective leaders motivate?
Give heart by recognizing contributions to common vision
72
What is the difference in getting people to fulfill minimum duties and producing to performance?
Min duties- driving them | Top performance- inspire them to drive themselves
73
What is the skill of motivating?
Influence willingness of staff to give off their best
74
What do effective leaders do in communication?
``` Alert to barriers Listens Use of multiple channels Using different techniques of comm Feedback Redundancy ```
75
what is required in empowerment
Management to support initiative Respect individual judgements She's power at all level of operations
76
What do employees get from empowerment
Information Knowledge Power Rewards Heightens motivation for task accomplishment: can use creativity to do it. Stimulating and interesting
77
What is empowerment?
Power sharing, the delegation o power and authority to subordinates Giving people at all levels of responsibility the opportunity to act and make relevant decisions of their own
78
How to use types of power for the achievement of goals and objectives?
Leverages on appropriate power
79
What are the types of powers
``` Legitimate (position) Reward Coercive (punishment) Referent (admiration, personal identification) Expert (specialised knowledge) ```
80
What is the difference between power and influence?
Influence is the degree of change | Power is the ability or change
81
What is power?
Ability to influence behaviour, attitudes, values, beliefs of others
82
How is a vision expressed?
Through words and actions a clear and brief statement of visions Actions in terms of policies programs must be initiated to support the vision Communicate such that it grips them and involves them
83
What are the visioning skills?
Having ideas and clear sense of direction Communicating visions to others Develop sense of excitement and commitment to accomplish share 'dreams'
84
What does someone who has a vision have?
Clear sense of future | Actions needed to get there
85
What are the essential skills associated with effective leader?
``` Visioning Managing power and influence Empowering Communicating Motivating Managing groups and conflict Managing diversity ```
86
Where do servant leaders want to build a community
Among those a work in an institution
87
Why are servant leaders committed to the growth of people?
Believe people have intrinsic value beyond tangible contributions Want them to grow personally, spiritually, professionally
88
What kinds of awareness are there?
General | Self awareness
89
What kind of mind has foresight?
Intuitive
90
What is foresight?
Ability to understand lessons from the pat Realities of the present Likely consequences of the decision for the future
91
What is conceptualisation?
Ability to dream great dreams beyond day to day realities
92
What is stewardship
Holding something in trust for another
93
Why is persuasion important?
To build consensus within groups No need to rely on positional authority Can convince others rather than coercive compliance
94
How do you empathize?
To understand people Assume the good intentions of co workers Not reject them as people, though rejecting their behaviour or performance
95
Why do people need to be empathized with?
People need to be accepted | Recognize their special unique spirits
96
For growth, Listening can be coupled with
Regular periods of reflection
97
What does listening encompass?
A deep commitment to listening intently to others | Listening to ones inner voice and seeking to understand what body, spirit mind are communicating
98
What are the 10 practices of servant leadership?
``` Listening Empathy Healing Persuasion Stewardship Conceptualisation Foresight Awareness Commitment to the growth of people Building community ```
99
Overall what is the ability of servant leaders?
Bring followers high motives to the work and connect their hearts to the organisational mission and goals
100
What are the characteristics of a servant leader?
``` Truly value people Trustworthy and they trust others Encourage participation Share power Enhance other's self worth Unleash people's creativity, full commitment, natural impulses to learn and contribute ```
101
Servant leaders can operate on two levels. What are they?
For fulfillment of subord. goals and needs | Realization of the larger purpose of mission of the organisation
102
What is servant leadership?
Transcending self interest to serve others and the organisation
103
How do transformational leaders positively impact followers?
Follower development Performance Job satisfaction
104
How do transformational leaders achieve change?
Building networks of positive relationship
105
Transformational leaders lead changes in what aspects?
``` Organisation's mission Strategy Structure Culture Promote innovation in products and technologies ```
106
As a result of transformational leadership, how do employees behave?
They trust and respect the leader | Want to be like them
107
How do transformational leaders behave?
Stimulate their followers intellectually Encourage them Supper their development Give personal attention to followers, making each feel values and important
108
What are the traits of a transformational leader?
Determined Have the charisma to inspire, change, transform peers Typically emotionally stable Positively engaged with the world around Strong ability to recognize and understand others emotions Focus on intangible qualities (vision, shared values, ideas) to build relationship Give larger meaning to diverse activities Find common ground to enlist followers in change process
109
How to motivate and inspire?
Appeal to human needs, values and emotions
110
How to align people?
Communication and community building to support the organisation goals
111
Leaders need to know about groups, what are the factors they need to know?
groups form and mature | Factors that affect output, conformity, size, spatial arrangement
112
Conflicts occur. Leaders should strive for
A constructive conflict Facilitate high performance edge Creativity Avoid harmful effects of destructive conflict
113
Conflicts can be managed by the interpersonal approaches. They are
``` Avoidance Accommodation Compromise Competition Collaboration ```
114
What are the benefits of a diversified workforce?
Boost performance Jumpstart innovation Creative problem solving and decision making
115
What is workforce diversity?
People who have different human qualities | Belong to different cultural groups
116
What are primary dimensions of diversity?
``` Age Ethnicity Gender Sexual orientation Race Physical ability ```
117
What are the secondary dimensions?
``` Education Religious beliefs Income Parental status Marital status Work background ```
118
What is inclusion?
When employee feels like an esteemed member of group
119
Leaders need to know about groups, what are the factors they need to know?
groups form and mature | Factors that affect output, conformity, size, spatial arrangement
120
Conflicts occur. Leaders should strive for
A constructive conflict Facilitate high performance edge Creativity Avoid harmful effects of destructive conflict
121
Conflicts can be managed by the interpersonal approaches. They are
``` Avoidance Accommodation Compromise Competition Collaboration ```
122
What are the benefits of a diversified workforce?
Boost performance Jumpstart innovation Creative problem solving and decision making
123
What is workforce diversity?
People who have different human qualities | Belong to different cultural groups
124
What are primary dimensions of diversity?
``` Age Ethnicity Gender Sexual orientation Race Physical ability ```
125
What are the secondary dimensions?
``` Education Religious beliefs Income Parental status Marital status Work background ```
126
What is inclusion?
When employee feels like an esteemed member of group

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