Leading

Question 1

What is leading?

Answer 1

ability to influence, motivate, direct

attain of goals and objectives

Question 2

What is promoted in leading?

Answer 2

vision
change
creativity in others
commitment 
enthusiasm

Question 3

Why is change leadership important?

Answer 3

challenges of changing environment

Question 4

What are the two change leadership?

Answer 4

transformational

servant

Question 5

What are transformational leaders?

Answer 5

determined
charisma to inspire
change and transform follower

Question 6

How do transformational treat followers?

Answer 6

give personal attention

support development

Question 7

What are the effects of transformational leadership

Answer 7

positive:
follower development
performance
job satisfaction

Question 8

What are the characteristics of transformational leaders

Answer 8

emotionally stable

positively engaged

Question 9

`What do transformational leaders change?

Answer 9

organisation

innovation

Question 10

What is servant leadership

Answer 10

transcends self interest

serve others and the org.

Question 11

What do servant leaders operate on?

Answer 11

fulfilment of subordinates goals and needs

realisation of mission of org.

Question 12

What do servant leaders encourage

Answer 12

value
trust
share power
full commitment

Question 13

What are the 10 characteristics of servant leadership

Answer 13

listening
empathy
healing
persuasion
stewardship
conceptualisation
foresight
awareness
commitment to the growth of people
building community

Question 14

What is listening?

Answer 14

listen intently to others

get in touch with inner voice

Question 15

What is empathy?

Answer 15

understand

accept and recognise unique spirits

Question 16

What is healing

Answer 16

heal self and others for transformation and integration

Question 17

What is persuasion

Answer 17

convince others

building consensus

Question 18

What is stewardship

Answer 18

holding something in trust for another

Question 19

What is conceptualisation

Answer 19

think beyond day-to-day realities

Question 20

What is foresight

Answer 20

understand lessons from the past
realities of the present
consequences of the decision for the future

Question 21

What is awareness

Answer 21

general awareness

self-awareness

Question 22

What is commitment to the growth of people

Answer 22

personal, professional, spiritual growth of every individual

Question 23

What is building community

Answer 23

identify means for building community

Question 24

What are the essential skills associated with effective leading?

Answer 24

visioning
managing power and influence 
empowering
communicating 
motivating
managing groups and conflicts 
managing diversity

Question 25

What is visioning?

Answer 25

clear sense of future | actions to get there successful

Question 26

What are the skills in visioning?

Answer 26

idea and clear sense of direction communicate vision develop excitement and commitment

Question 27

What is power

Answer 27

ability/capacity to influence behaviour of others

Question 28

What is influence

Answer 28

effect that a person's actions have on others' | attitudes, values, beliefs, behaviour

Question 29

What are the 5 types of power

Answer 29

``` legitimate reward coercive referent expert ```

Question 30

Legitimate power comes from

Answer 30

position

Question 31

coercive power comes from

Answer 31

punishment

Question 32

referent power comes from

Answer 32

admiration | personal identification

Question 33

expert power comes from

Answer 33

specialised knowledge

Question 34

What is empowering

Answer 34

delegation of power and authority | act and make relevant decisions on their own

Question 35

What are the effects of empowering?

Answer 35

increase motivation | use of creativity

Question 36

What does empowerment require?

Answer 36

management to support initiative respect individual judgement share power at all levels

Question 37

What are the four elements in empowering?

Answer 37

information knowledge power rewards

Question 38

What is communication?

Answer 38

process information is shared, exchange understood by 2 or more people to motivate or influence behaviour

Question 39

A leader is aware of communication failure such as

Answer 39

distortion of info selective perception projection

Question 40

What does a leader do to ensure effective communication

Answer 40

redundancy feedback multiple channels verbal and non-verbal messages consistent

Question 41

What is motivating

Answer 41

ability to influence willingness | to give best

Question 42

How do effective leaders motivate?

Answer 42

give heart | recognise contributions to common vision

Question 43

What is the process of motivating

Answer 43

initiate and direct intensify sustain desired behaviour

Question 44

What are group characteristics a leader needs to manage

Answer 44

``` formation maturity conformity size spatial arrangement ```

Question 45

what kind of conflict do leaders encourage?

Answer 45

constructive

Question 46

What are the ways leaders manage conflict

Answer 46

structural approaches | interpersonal approaches

Question 47

What are the interpersonal approaches? Which is the best?

Answer 47

``` avoidance accommodative compromise competition collaboration ```

Question 48

What is diversity?

Answer 48

people with different human qualities | belong to different cultural groups

Question 49

What are the dimensions of diversity

Answer 49

primary | secondary

Question 50

Why is diversity necessary?

Answer 50

survive in competitive environment

Question 51

What is the key in managing diversity?

Answer 51

inclusiveness

Question 52

what is inclusion

Answer 52

degree employee feels esteemed member of group uniqueness appreciated

Question 53

What are the effects of inclusion?

Answer 53

strong sense of belonging

Question 54

In managing diversity is ignored, what will happen

Answer 54

conflicts