Chapter 26

Question 1

What is conflict

Answer 1

At least one party is blocking the goal attainment of other party.

Question 2

What are types of conflict

Answer 2

• Task conflict: Conflict over content and goals of the work.
• Relationship conflict: Conflict based on interpersonal relationships
• Process conflict: Conflict over how work gets done

Question 3

What is functional conflict

Answer 3

A healthy constructive disagreement between two or more people.

Question 4

What is dysfunctional conflict

Answer 4

An unhealthy destructive disagreement between two or more people.

Question 5

What are level of conflicts

Answer 5

• Organization: Within and between organization
• Group: Within and between group
• Individual: Within and between individuals

Question 6

What are forms of conflict in an organization

Answer 6

• Interorganization conflict: Conflict that occurs between two or more organizations
• Intergroup conflicts: Conflicts that occurs between groups or teams in an organization
• Interpersonal conflicts: conflicts that occurs between two or more individuals
• Intrapersonal conflicts: Conflicts that occurs within an individual
• Interrole conflicts: A person’s experience of conflict among roles in his life.
• Intrarole conflicts: Conflicts that occurs within a single role.
• Person-role conflict: Conflict that occurs when an individual is expected to perform behaviors in a certain role that conflict with his personal values.

Question 7

How much stages are in conflict process

Answer 7

5

Question 8

What are the factors that affect the development of conflict

Answer 8

• Management culture
• Stage of development of organization
• Organizational structures
• State of business
• Weather

Question 9

What is current conflict theory

Answer 9

It is interactionist. This theory says conflict should be encouraged and managed. It brings life, creativity and synergy.

Question 10

Task interdependence is a source of conflict. What are its 3 levels

Answer 10

• Pooled
• Sequential
• Reciprocal

Question 11

What are sources of conflict

Answer 11

• Task interdependence
• Goal incompatibility
• Different views and believes
• Scarce resources
• Ambiguity
• Communication problem

Question 12

What are categories of conflict

Answer 12

• Vertical conflict
• Horizontal conflict
• Line-staff conflict: Involves disagreements over who has authority and control over specific matters.

Question 13

What is lose-lose conflict

Answer 13

It occurs when nobody gets what he wants

Question 14

What is win-lose conflict

Answer 14

One party achieves its desires at the expense of other party and to the exclusion of other party desire.

Question 15

What is win-win conflict

Answer 15

Both parties achieve their desires.