Chapter 39 Flashcards
What are 2 types of change
- Quick fix
- Planned change
What is OD
Organization development is a set of techniques that are used to implement organizational change
What is sensitivity training
Sensitivity training is technique of OD. Sensitivity training is often offered by organizations and agencies as a way for members of a given community to learn how to better understand and appreciate the differences in other people.
What is survey feedback approach
It is technique of OD. The use of questionnaires to identify discrepancies among members perception.
What is process consultation
It is technique of OD. A consultant gives a client insight into what is going on around the client, within the client and other people, identifies processes that need improvement.
What is team building
It is technique of OD. High interaction among team members to increase trust and openness.
What is appreciative inquiry
It is technique of OD. Appreciative inquiry (AI) is a model that seeks to engage stakeholders in self-determined change
What is QWL
It is technique of OD. It is quality of work life.
What are techniques of OD
- QWL
- appreciative inquiry
- team building
- process consultation
- survey feedback approach
- sensitivity training
What is stress
Stress is an adaptive response, moderated by individual differences, that is a consequence of any action.
What are 3 factors of stress
- Importance
- Uncertainty
- Duration
What are 4 S of organization stress
- Supervisor
- Salary
- Security
- Safety
What are 3 sources of stress
- Environmental factor
- Organizational factor
- Individual factor
What are response to stress
- Physiological symptoms
- Behavioral symptoms
What are 2 types of stress
- Positive stress (Eustress)
- Negative stress (Distress)
