Chapter 7 Flashcards
What is the base of attitude
Values
What is attitude
An attitude is a mental stage of readiness exerting a specific influence on a person’s response to others.
What are 3 components of attitude
- Cognitive (thinking)
- Affective (feeling)
- Behavioral (doing)
What are 3 types of attitudes on work place
- Job satisfaction
- Job involvement
- Organizational commitment
Define job satisfaction attitude
Individual general attitude towards his job
Define job involvement attitude
A person perceive this performance level important to self-worth
Define organizational commitment attitude
A state in which a person identifies organizational goals and wishes to maintain membership in organization.
What is organization citizenship
Owning the organization
Does job satisfaction connected with job security
Yes
Does job satisfaction connected with OCB (organization citizenship behavior)
Yes
What are the barriers to change the attitude
- Prior commitments
- Insufficient information
What is personality
Personality refers to a relatively stable set of feelings and behaviors that have been significantly formed by genetic and environmental factor
