Chapter 3 Flashcards

(20 cards)

1
Q

What is an environment

A

All the factors that affect the operation of the organization

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2
Q

What is the External environment

A

All the factors outside the organization that may affect the manager’s action

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3
Q

What is the general environment

A

The broad complex factors that affect all organizations

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4
Q

What is the task environment

A

Factors that have a direct effect on a specific organization

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5
Q

What is internal environment

A

All factors that make up the organization such as owners managers and employees

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6
Q

What is the socio-cultural dimension

A

Includes demographics attitudes and values of the society within an organization

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7
Q

What is the political legal dimension of the general environment

A

The nature of the relationship between various areas of government in the organization

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8
Q

What is the technological dimension within the general environment

A

The knowledge and process of changing inputs to outputs

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9
Q

What is the economic dimension

A

Overall condition of the complex interactions of the economies throughout the world

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10
Q

What is the global dimension in the general environment

A

Factors in other countries that affect the organization

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11
Q

What are suppliers

A

Organizations and individuals who provide resources to other organizations

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12
Q

What are customers

A

Those who purchase an organization’s goods or services

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13
Q

What are substitutes

A

Goods or services that may be used in place of those by a given business

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14
Q

What are competitors

A

Other organizations that produce similar goods and services

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15
Q

What are potential new customers

A

Companies not currently operating but which have high potential for entering the industry

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16
Q

What are corporate governance

A

The formal system of oversight and control for organizational decisions

17
Q

What are primary stakeholders

A

Stakeholders who have a formal relationship with the firm

18
Q

What are secondary stakeholders

A

Groups that have a less formal connection to the organization

19
Q

Stakeholder orientation

A

The degree to which a firm understands and addresses stakeholder demands

20
Q

Stakeholder map

A

A representation of the organization stakeholders and their stakes