Chapter 3 Flashcards
(20 cards)
What is an environment
All the factors that affect the operation of the organization
What is the External environment
All the factors outside the organization that may affect the manager’s action
What is the general environment
The broad complex factors that affect all organizations
What is the task environment
Factors that have a direct effect on a specific organization
What is internal environment
All factors that make up the organization such as owners managers and employees
What is the socio-cultural dimension
Includes demographics attitudes and values of the society within an organization
What is the political legal dimension of the general environment
The nature of the relationship between various areas of government in the organization
What is the technological dimension within the general environment
The knowledge and process of changing inputs to outputs
What is the economic dimension
Overall condition of the complex interactions of the economies throughout the world
What is the global dimension in the general environment
Factors in other countries that affect the organization
What are suppliers
Organizations and individuals who provide resources to other organizations
What are customers
Those who purchase an organization’s goods or services
What are substitutes
Goods or services that may be used in place of those by a given business
What are competitors
Other organizations that produce similar goods and services
What are potential new customers
Companies not currently operating but which have high potential for entering the industry
What are corporate governance
The formal system of oversight and control for organizational decisions
What are primary stakeholders
Stakeholders who have a formal relationship with the firm
What are secondary stakeholders
Groups that have a less formal connection to the organization
Stakeholder orientation
The degree to which a firm understands and addresses stakeholder demands
Stakeholder map
A representation of the organization stakeholders and their stakes