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Flashcards in Chapter 3 Deck (24)
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1
Q

Ad hoc Interpreter

A

Using a patient’s family member, friend, or child as interpreter of a patient with limited English proficiency

2
Q

Animism

A

Imagining that inanimate objects come alive and have human characteristics

3
Q

Avoidance language

A

The use of euphemisms to avoid reality or to hide feelings

4
Q

Clarification

A

Examiner’s response used with the patient’s word choice is ambiguous or confusing

5
Q

Closed questions

A

Questions that ask for specific info and elicit a short, one or two word question answer “yes” or “no”

6
Q

Confrontation

A

Response in which examiner gives honest feedback about what he/she has seen or felt after observing a certain patient action, feeling, or statement

7
Q

Distancing

A

The use of impersonal speech to put space between one’s self and a threat

8
Q

Elderspeak

A

Infantilizing and demeaning language use by a health professional when speaking to an older adult

9
Q

Electronic Health Recording

A

Direct computer entry of a patient’s health record with the patient’s presence

10
Q

Empathy

A

Viewing the world from the other person’s inner frame of reference with remaining yourself; recognizing and accepting the other person’s feelings without criticism

11
Q

Ethnocentrism

A

The tendency to view your own way of life as the most desirable, acceptable, or best and to act in a superior manner to another culture’s way of life

12
Q

Explanation

A

Examiner’s statements that inform the patient

13
Q

Facilitation

A

Examiners response that encourages that patient to say more to continue with the story

14
Q

Geographic privacy

A

Private room or space with only the examiner and patient present

15
Q

Interpretation

A

Examiner’s statement that is not based on direct observation, but is based on examiner’s inference or conclusion; links events, makes associations, or implies cause

16
Q

Interview

A

Meeting between the examiner and the patient with the goal of gathering a complete health history

17
Q

Jargon

A

Medical vocab. used with a patient exclusionary and paternalistic way

18
Q

Leading question

A

A question that implies that one answer would be better than another

19
Q

Nonverbal communication

A

Message conveyed through body language - posture, gestures, facial expressions, eye contact, touch and even where one places the chairs

20
Q

Open-ended question

A

Asks for longer narrative info; unbiased; leaves the person free to answer in any way

21
Q

Reflection

A

Examiner response that echoes that patient’s words; repeats part of what the patient has just said

22
Q

Summary

A

Final review of what examiner understands patient has said; condenses facts and presents a survey of how the examiner perceives the health problem or need

23
Q

Telegraphic Speech

A

Speech used by age 3/4 years in which 3/4 word sentences contains only the essential words

24
Q

Verbal communication

A

Messages sent through spoken words, vocalizations, or tone of voice