Chapter 3 - Organizational Commitment

Question 1

Organizational Commitment

Answer 1

the desire on the part of the employee to remain a member of the organization.

Question 2

withdrawal behavior

Answer 2

set of actions that employees perform to avoid the work situation

Question 3

Three types of organizational commitment

Answer 3

Affective, Continuance, Normative

Question 4

Affective Commitment

Answer 4

desire to stay at a company because of emotional attachment

Question 5

Continuous Commitment

Answer 5

desire to remain a member because of awareness of the costs associated with leaving it.

Question 6

Normative Commitment

Answer 6

Staying at a job because you feel like you ought to.

Question 7

erosion model

Answer 7

employees with fewer bonds will most likely quit

Question 8

social influence model

Answer 8

people who have direct linkages to quitters of the company will quit themselves

Question 9

embeddedness

Answer 9

Employee’s links to their organization and community

Question 10

exit

Answer 10

active, destructive response by which an individual either ends or restricts organizational membership

Question 11

voice

Answer 11

active, constructive response in which individuals attempt to improve the situation

Question 12

loyalty

Answer 12

passive, constructive response that maintains public support for the situation while the individual privately hopes for improvement

Question 13

neglect

Answer 13

passive, destructive response in which interest and effort in the job declines

Question 14

Stars (Type of Employee)

Answer 14

High Task Performance and Org. Commitment

Question 15

Citizens(Type of Employee)

Answer 15

High Commitment, Low Task Performance

Question 16

Lone Wolves(Type of Employee)

Answer 16

High Task Performance, Low Commitment

Question 17

Apathetics(Type of Employee)

Answer 17

Low Commitment, Low Task performance

Question 18

Psychological Withdrawal

Answer 18

actions that provide a mental escape from the work environment

Question 19

Moonlighting

Answer 19

using work time and resources to complete something other than their job duties

Question 20

Absenteeism

Answer 20

missing an entire day of work

Question 21

Independent Forms Model of Withdrawal

Answer 21

various withdrawal behaviors are uncorrelated with one another

Question 22

compensatory forms model

Answer 22

various withdrawal behaviors negatively correlate with one another (doing one thing means you’re less likely to do another)

Question 23

progression model

Answer 23

various withdrawal behaviors are positively correlated

Question 24

psychological contracts

Answer 24

employees beliefs about what they owe the organization and what the org. owes them

Question 25

transactional contracts

Answer 25

narrow set of specific monetary obligations

Question 26

relational contracts

Answer 26

open-ended and subjective obligation (Ex. the employee owes loyalty and willingness to go above and beyond.)

Question 27

Perceived Organizational Support

Answer 27

the degree to which employees believe that the organization values their contributions

Question 28

4 ways to respond to negative work events

Answer 28

exit, voice, loyalty, and neglect