Flashcards in Chapter 4: Human Resources Management Deck (16)
What are 5 steps the CO can use to solve problems, or make decisions?
1. IDENTIFY a problem that requires a response.
2. SELECT the appropriate response to the problem
3. DESIGN or determine steps to meet the goal.
4. IMPLEMENT the activity or supervise crew members doing the activity.
5. EVALUATE effectiveness of activity in meeting the goals.
To make a recommendation for modification of a plan, the CO should document....
- situation description
- justification for the recommendation
- recommended alteration
- projected outcome of alteration
What are some things a CO might be required to plan?
-station duties, tasks, projects, activities
-company level training
-company level inspections
What are some organizational policies a CO should have knowledge of?
- Duty Exchange
- Substance Abuse
- Perfomance Eval
- Leave (vacation, sick)
What are some expectations the CO should have for new personnel during their probationary period?
- Performing assigned emergency duties
- Reporting to work on time
- Performing assigned station duties
- Working as a team
- Paying attention to details
- Following through with assignments
- Respecting authority
- Maintaining a positive attitude
- Taking personal responsibility
- Respecting confidentiality
- Treating others professionally
What can a CO be liable for per the U.S. Equal Employment Opportunity Commission?
Employer will be liable for harassment by non-supervisory employees, or non-employees over whom it has control, if it knew or should have known about the harassment and failed to take appropriate corrective action.
What should a CO know, and understand, in order to create a favorable work environment?
- Laws that govern workplace behavior
- Behaviors that constitute sexual harassment and create a hostile environment
- Local reporting process for sexual harassment charges
- Employee/Member rights in such cases
What are some possible warning signs that sexual harassment is occurring?
-Lack of engagement
- Avoidance of certain coworkers
- Changes in behavior
What can an organization do to retain members?
Strive to be their best option!
What are types of behaviors people exhibit when faced with conflict?
- Passive: hide their own emotions, appeases others and avoid conflict at any cost.
- Aggressive: use threatening behavior towards people or objects, dominates the situation or other person
- Passive/Aggressive: express negative feelings, resentment and aggression in an unassertive way
- Assertive: express emotions honestly and defend their rights without hurting others. goals are communication and mutual respect
What are the steps you can take to resolve conflict?
1. Recognize conflict and stop it from happening
2. Determine what the conflict is and identify participants
3. Determine if any policies, rules, regulations have been violated
4. Determine solution based on policy, experience, and supervisor input
5. Determine wether issues should be solved individually or in a group setting
6. Implement resolution plan and set expectations
7. Follow up, ensure resolve and keep supervisor informed
What are some possible reasons that people break the rules?
Training that corrects.
Main purpose is to educate and change behavior.
What are the three levels of action Progressive Discipline involves?
1. Preventive action: counseling to correct behavior
2. Corrective action: used when violation is repeated, written rather than spoken
3. Punitive Action: Give employee notice of possible sanctions. Use when member continues to exhibit behavior despite earlier corrective efforts, or commits serious violation.
Discipline meeting legal requirements should only be administered for violations of the following...
- Rules, regulations and laws
- Standard Operating Procedures
- Verbal orders
- collective bargaining agreements