Chapter 42 (human Resource Management) Communication

Question 1

What is communication

Answer 1

-It involves the transmission of information from one person to another
-Effective communication is vital for a business and it needs to be clear and accurate so that it can be understood.

Question 2

Why is communication important to a business

Answer 2

1. It will ensure the number of mistakes within the business is reduced
2. The employee will start to feel a sense of belonging
3. The decision making process will enhance
4. Additional income can be achieved

Question 3

What does communication involve

Answer 3

1. The information to be impaired (message)
2. The transmitter (who ever sends the message)
3. A form of transmission
4. A receiver

Question 4

What is one way communication ?

Answer 4

It is the simplest from of communication and usually comes in the form of an order where the receiver has no right of reply

+easy to use
+cheaper than 2 way
+no pressure

-less reliable as no way to check message
- may cause frustration to receiver

Question 5

What is 2 way communication

Answer 5

It involves a sender and receiver of the information
+more reliable
+receiver feels more involved
-takes more time so is more expensive
-puts the sender of the information under pressure

Question 6

What is formal communication

Answer 6

-This is associated with how information is communicated often by using agreed rules or procedures
- a type of language is used
- most businesses have a set of guidelines to use

Question 7

What is informal communication

Answer 7

• there is no real rules
• it usually takes place outside work environment
• it is more verbal

Question 8

Distinguish between formal and informal communication

Answer 8

-Formal communication has rules and procedures set whereas informal there is no set rules
- formal communication usually takes place in a work environment whereas informal it takes place outside of a work environment
- formal language has a type of language that is used but informal is more verbal

Question 9

Evaluate the use of formal and informal communication by a business

Answer 9

Formal
+ there is more clarity and precision as it typically follows more guidelines which means it is more precise
+consistency- it helps maintain. Constant message reducing the risk of misunderstandings
+ professionalism- it fosters a professional environment promoting respect and seriousness in intereactions
-slow response time- the structure of it can lead to slow decision making processes and responses as it has to go through many layers for approval
- inflexibility- It can be rigid making it difficult to adapt to changing situations
- can be time consuming
- it can hinder creativity and innovation

Informal
+ it promotes creativity and innovation
+ it builds stronger relationships within the organization
-the potential of rumours or misinformation to spread
-lack of accountability
-the risk of important details being overlooked

Question 10

What is open communication

Answer 10

• this uses language which is understood by most people
  -there are no technical terms
• it is good for businesses who’s aim is to reach a larger audience
• it is ideal in marketing situations

Question 11

What is closed communication

Answer 11

• this is where the business may have its own language where those outside may not understand it
• it may include formal language

Question 12

What is vertical communication

Answer 12

• this is linked to management communicating down to employees
• communication is between layers/ it can involve upward communication
• employees feel involved

Question 13

What is horizontal communication

Answer 13

• this is communication between people at the same level
• it can be within the same department

Question 14

Distinguish between group and individual objectives

Answer 14

Group refer to the goals set for the entire team or organization which focus on collective achievements and outcomes whereas individual are specific targets set for each team member

Question 15

Why will the channel of communication/network vary

Answer 15

• type of leader
• size of the business
• experience of the employees
• type of organizational structure

Question 16

What is the chain network

Answer 16

-This is used in vertical/formal hierarchy where communication can go up or down.
- it is used in large organizations and doesn’t allow those at the bottom of the hierarchy to be involved
- information can be distorted as it moves through layers

Question 17

What is the wheel network

Answer 17

• this has the leader in the center and the communication goes through there
• it is mainly used in centralized structures
• the leader knows exactly what’s happening

Question 18

What is the circle network

Answer 18

• it usually involves communication between employees in a department or at the same level of hierarchy
• it is very time consuming and expensive

Question 19

What is the all networks network

Answer 19

• this has no set route and allows communication with anyone in the business
• it is informal so it is quicker
• it is good for small businesses that doesn’t have a high structure

Question 20

What is the all networks network

Answer 20

• this has no set route and allows communication with anyone in the business
• it is informal so it is quicker
• it is good for small businesses that doesn’t have a high structure

Question 21

Explain what is meant by group norms

Answer 21

-They are a set of rules which may be written, unwritten, spoken or even just implied
- the rules vary depending on the type of group, environment and type of people involved
-they relate to the Behaviour of the group

There are 2 types of group norms
1. Implicit- assumption to a set of way to behave
2. Explicit- where there is a set of written rules