Chapter 47, Motivation Flashcards Preview

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Flashcards in Chapter 47, Motivation Deck (13)
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1
Q
Motivation
A
a strong desire to act in a particular way and to achieve a certain results
2
Q
Morale
A
'Spirit' if morale in an individual, group or team is high then there exists a spirit of confidence and purpose and vice versa
3
Q
Fredrick Taylors Scientific method
A
believed the same approach would fit any task
jobs are broken down into simple tasks and employees most suited to each task are trained to perform it. Employees are paid by piece rate as money is the key motivator

Limitation: theory of its time
4
Q
Elton Mayo
A
- employees respond to changes in the environment
- a sense of recognition and consultation is important to employees
- the workplace is a social system
- communication with management and group norms is important

Limitation: change can be difficult to identify
5
Q
David McClelland Three needs Theory
A
1. Need for achievement
2. Need for affiliation
3. Need for power

Limitations: employee needs do not always benefit business
6
Q
Fredrick Herzberg The two-factor theory
A
Hygiene factors: demotivated by bad working conditions
Motivational Factors: responsibility, recognition, meaningful rewarding work

Limitations: time consuming and people have differnt personalities
7
Q
Job Enrichment
A
making sure that a job is interesting and enriching to an employee; for example, through a greater variety of tasks, more responsibility, greater involvement, and so on
8
Q
Job Enlargement
A
redesigning and broadening the nature of a job so that employees can take on new and more challenging tasks if they want to it does not simply give people more work
9
Q
Maslow's hierarchy of needs
A
1. Self Actualisation
2. Esteem
3. Social
4. Saftey
5. Physiological

Limitations: generalisation
10
Q
Victor Vroom Expectancy Theory
A
the mental process an employee goes through when making a decison on a choice of action
Expectancy: does the employee think they are actually going to achieve the target
Valence: The value an employee puts on the reward that is on offer

Limitation: valence and Expectancy can change from person to person
11
Q
Peter Drucker 'the father of modern management'
A
if managers want to acheive a motivated workforce they need to
- Decentralise and delayer
- take interest in employees
- offer ongoing training
- try to create a 'plant community'
- keep sense of perspective

Knowledge worker: employees collect knowledge through thier life
12
Q
Edwin Locke
A
If a manager wants to set effective goals these principled should be followed
1. Clarity
2. Challenge
3. Feedback
4. Commitment
5. Task complexity

Limitations: setting goals wont motivate employees alone
13
Q
Tom Peters excellence theory
A
believes excellence can be achieved in every employee and person

Limitations: rose tinted