Chapter 5

Question 1

What are components of Mintzbergs organisational structure?

Answer 1

Strategic Apex, Technostructure, Support Staff, Middle Line and Operating Core

Question 2

Explain the strategic apex

Answer 2

Ensures organisation follows its mission (Direct supervision)

Question 3

Explain operating core

Answer 3

People directly involved in the process (Std of skills)

Question 4

Explain middle line

Answer 4

converts desires of strategic apex to work done by operating core (results)

Question 5

Explain technostructure

Answer 5

planners determine outputs, analysers determine way to do jon, personnel analysts standardise skills (std of work)

Question 6

Explain support staff

Answer 6

Services eg legal, cafe, PR

Question 7

What is functional departmentation?

Answer 7

Grouping together of similar tasks - suits centralised businesses

Question 8

What is simple structure?

Answer 8

Strategic apex pulls to centralise, characteristic of young organisations, prone to succession crises

Question 9

Advantages of matrix organisation?

Answer 9

Greater flexibility of people, decision making and taste/structure, improved comm, market awareness

Question 10

Disadvantages of matrix org?

Answer 10

dual authority, conflicting demands, cost, slower decision making

Question 11

What are levels of the Anthony hierarchy?

Answer 11

Strategic management (senior management), Tactical management (middle management) and Operational management (operatives/supervisors)