chapter 5 Flashcards
_____ is what customer looks in any product.
quality
what is quality?
What is perceived as high or low depending upon the usefulness and utility of the product.
Quality begins with ______ and ends with ________.
customer specification and customer judgement
List quality characteristics?
- Product Operations
- Product Revision
- Product Transition
List some of product operations
Usability Security Efficiency Correctness Reliability
List some of product revision
—– > Maintainability Adaptability Expandability
List some of product transition
—— > Reusability Portability Interoperability
what is the aim of SQAP?
- produce satisfactory product
- give confidence to developers and customers
- outline standards, procedures and methodologies
Quality of product is influenced by ________ ?
quality of process
list Quality Management Activities
quality planning
quality assurance
quality control
_________ Select applicable procedures and standards for a particular project and how to satisfy those standards?
quality planning
The main outputs of quality planning?
- Quality management plan
- Quality metrics
- Quality checklists
________ Includes all of the activities related to satisfying the relevant quality standards?
quality assurance
continuous quality management is the goal of ___________ ?
quality assurance
what are the main outputs of quality assurance?
Requested changes
Recommended corrective actions
Updates of the above and quality management plan
__________ monitors that procedures and standards are followed?
quality control
The main outputs of Quality Control?
decision- accepted/rejected
Rework-action - brings rejected items into compliance with specifications
Process Adjustments - correct or prevent further quality problems
what are the Tools and Techs Quality Control?
- Seven Basic Quality Tools
- Statistical Sampling
- Six Sigma
What are the seven basic quality tools?
CCC PHFS
- control chart
- check sheet
- cause and effect
- Pareto chart
- histogram
- flow chart
- scatter chart
_________ is the tangible manifestation of the software.
documentation
what are the 3 documentation standards?
- documentation process S
- document standard S
- document interchange S
_________ is concerned with how documents should be developed, validated and maintained?
documentation process standard
_______ Allows electronic documents to be exchanged?
document interchange standard
list and describe Types of Documentation Standards.
- Document identification standards
How documents are uniquely identified - Document structure standards
Define Standard structure for project documents - Document presentation standards
Define fonts and styles, use of logos, etc - Document update standards
Define how changes from previous versions are reflected in a document
