Chapter 5 Flashcards Preview

Operations > Chapter 5 > Flashcards

Flashcards in Chapter 5 Deck (3)
Loading flashcards...
1

What is designed? (3)

1. concept - understanding, use and value
2. package - products that provide those benefits described in concept
3. process - how it will be created and delivered

2

stages of product/service design (5)

1. concept generation
2. concept screening
3. preliminary design
4. evaluation and improvement
5. prototype and final design

3

Criteria for screening concepts (3)

1. Feasibility - investment
2. acceptability - return in benefits
3. vulnerability - risks