Chapter 5

Question 1

Communication

Answer 1

The transmission of information between a sender and a recipient.

Question 2

Noise

Answer 2

Any interference that causes the message you send to be different from the message your audience understands.

Question 3

Communication Barriers

Answer 3

Obstacles to effective communication, typically defined in terms of physical language, body language, cultural, perceptual and organizational barriers.

Question 4

Intercultural Communication

Answer 4

Communication among people with different cultural backgrounds.

Question 5

Nonverbal Communication

Answer 5

Communication that does not use words. Common forms of nonverbal communication include gestures, posture, facial expressions, tone of voice and eye contact.

Question 6

Active Listening

Answer 6

Attentive listening that occurs when the listener focuses his or her complete attention on the speaker.

Question 7

Communication Channels

Answer 7

The various ways in which a message can be sent, ranging from one-on-one-in-person meetings to Internet message boards.

Question 8

Bias

Answer 8

A preconception about members of a particular group. Common forms of bias include gender bias, age bias and race, ethnicity or national bias.

Question 9

Active Voice

Answer 9

Sentence construction i which the subject performs the actions expressed by the verb (e.g., The accountant did the taxes.). The active voice works better for the vast majority of business communications.

Question 10

Passive Voice

Answer 10

Sentence construction in which the subject does not do the action expressed by the verb; rather than the subject is acted upon (e.g., the taxes were done by our accountant). The passive voice tends to be less effective for business communication.

Question 11

Dynamic Delivery

Answer 11

Vibrant, compelling presentation delivery style that grabs and holds the attention of the audience.