Chapter 5: Multiple Choice Flashcards Preview

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Flashcards in Chapter 5: Multiple Choice Deck (13):
1

Which of the following is not an example of hard technology?

Voice-Recognition Program

2

Which of the following relationships is correct?

CAD/CAE + CAM + FMS = CIMS

3

________ enables engineers to design, analyze, test, and simulate products before they physically exist.

CAD/CAE

4

Two examples of integrated operating systems that cut across the value chain are

ERP and CRM

5

Which of the following statements about ERP systems is incorrect?

Most of the subsystems of an ERP system process transactions daily

6

A business strategy designed to learn more about customers' wants, needs, and behaviors in order to build customer relationships and loyalty and ultimately enhance revenues and profits is

CRM

7

A phenomenon by which the same or an increased quality and quantity of goods and/or services are created using fewer natural resources is known as

Dematerialization

8

The capability to serve additional customers at zero or extremely low incremental costs is

High Scalability

9

If a service's fix costs are 80 to 85 percent of total cost, the service would be viewed as having

High Scalability

10

The interaction of technology, people, and processes is often called the

Socio-technical system

11

Technology development and adoption generally has three stages; they are

Birth, Turbulence, and Build-out

12

In which stage of technology development and adoption does excitement build as technological pioneers crowd into the field and innovations flourish, fueling speculation and investment mania?

Stage I

13

In which stage of technology development and adoption does the technology penetrate the economy as other industries organize around it, businesses adjust to take full advantage of it, and the technology becomes the driving engine of the economy?

Stage III