Chapter 6 Flashcards
(32 cards)
What is the systematic pursuit of practical results, using available human and knowledge resources in a concerted and reinforcing way?
Management science!!!!!!!!!!!
To be effective as a manager, fire officer must develop skills that are directly related to?
Managing Human Resources
Human Resources management is built upon the concepts introduced by two generalized schools of management thoughts:
Scientific management and
Humanistic management!!!
Who noted that it took several hundred years for a region to develop a tradition of labor and the expertise in manual and managerial skills needed to support the Industrial Revolution.
Adam Smith
One problem with scientific management method was that ppl were treated like what?
Carbon-based cogs in a scientific management production
The humanistic management school shifted the focus to pay more attention to the worker and the the working conditions that would make those workers more productive. Who started this?
George Elton Mayo!!!
Phenomenon in which ppl improve their performance or behavior not because of the extra any specific condition being tested, but simply because of the extra attention they receive as a part of a study!!!?
Hawthorne effect
~ not positive but I think Mayo did this/ reads weird
McGregor who came up with theory X and Y concluded that workers motivation is directly related to:
Autonomy and responsibility
~ workers with greater autonomy are more likely to be motivated in their job
~ he also felt modern employment often stifled human creativity and impaired motivation
Three situations in which the fire officer must temporarily behave in theory X manager:
~ when operating at a fire or other high risk activity—- the fire officer must provide close and autocratic supervision.
~ must take control of a work place conflict
~ near the end of a series of negative discipline measures. Ex. Involuntary work performance meeting with subordinate.
Maslow’s concept of the hierarchy of needs is depicted human needs as being arranged like what?
A ladder or pyramid
Blake and Mouton’s managerial grid theory was adopted by the fire service as
A “crew resource management” to improve incident safety*****
Blake and Mouton’s grid theory assumes that every decision made and every action taken in the work place is driven by people’s what?
Values, attitudes, and beliefs
~ on the individual level, these values are based on two fundamentally concerns that influence behavior—– a concern for people and a concern for results
~ they developed a survey document with 35 questions that measured a persons level of concern for each area.
~ the results were plotted on a X-y chart.
~ they described 5 behavior models based on a persons position on the grid.
Blake and Mouton performed a series of experiments designed to increase what?
Leadership effectiveness
Blake and Mouton’s five positions on the grid:
~ Indifferent: evade and elude- represents the the lowest level of concern for both results and ppl. Key word “neutral”
~ Controlling: direct and dominate- high concern for results, low concern for ppl
~Accommodating: yield and comply- low concern for results, high concern for ppl
~ Status Quo: balance and compromise-
Inherent contradiction between the concerns or results and for ppl, does not value one concern over the other.
~ Sound: contribute and commit- sees no contradiction, high concern for both.
Blake and Mounton’s grid:
The stereotypical image of this personality is the minion in a bureaucratic government agency where everyone is treated like a number.
Indifferent: evade and elude
Blake and Mouton’s grid:
What type of manager relies heavily on instructions and process, depending on others to outline what needs to be done.?
The indifferent manager
Blake and Mouton’s grid:
The controlling person expects everyone else to______ with his efforts, and so moves ahead, intensely focused on results, often leaving others lost In the wake of his initiatives.
“Keep up”
Blake and Mouton’s grid: accommodating person-
Main weakness in this behavior lies in what?
The focus of the ensuing discussions
Blake and Mouton’s grid:
Status Quo-
The objective of this person is to what?
Play it safe and work toward acceptable solutions that follow proven methods.
Blake and Mouton’s grid:
Which approach is the emphasis on maintaining popular status within the team and organization?
Manager must be intelligent and informed enough to persuade people and companies to settle for compromise.
Status quo
Blake and Mouton’s grid:
Which manager on the surface appears unbiased and impartial, but actually represents a narrow view that underestimates people, results, and power of change.
Status Quo
Blake and Mouton’s grid:
Which attitude leads to more effective work relationships based on what’s right rather than who’s right!!
Sound attitude
Blake and Mouton’s grid:
Which person sees any major concern for people or results as unrealistic and too demanding?
Indifferent person
What is one of the greatest demands on the fire officer?
To make effective use of time!!!
