Chapter 9

Question 1

Feedback on individual performance is most effective when delivered how?

Answer 1

As soon as possible after an action or incident

Question 2

A moral, mental, and physical state in which all ranks respond to the will of the leader?

Answer 2

Discipline

Question 3

What is the starting point of positive discipline?

Answer 3

Is to establish a set of expectations for behavior and performance

Question 4

Positive discipline is reinforced by:

Answer 4

Recognizing improved performance and rewarding excellent performance

Question 5

The officer sets the stage for positive discipline by setting clear expectations and by:

Answer 5

“Walking the talk”

Question 6

What is one of the most effective strategies within the realm of positive discipline:

Answer 6

Empowerment**

Question 7

What helps firefighters learn more about the job and support the empowerment process?

Answer 7

Providing information

Question 8

What is the first level of negative discipline, considered “informal”?

Answer 8

Oral reprimand
Warning
Admonishment

Not familiar with the word

Question 9

Who issues formal evaluations and discipline according to NFPA 1021?

Answer 9

Fire officer 2 level of officer
~ captain or managing fire officer
~ may delegate to a lieutenant or supervising officer

Question 10

The annual evaluating process consist of how many steps?

Answer 10

Four steps

First- standard evaluation, comment section, Supervisors manager reviews

Second- subordinate allowed to review and comment

Third- face-to-face feedback interview

Final- completed at the end of the feedback interview. Establishes goals for the subordinate

Question 11

The completion of the annual evaluation forms should be viewed as what?

Answer 11

Formality

Unless problems existed, should be used primarily to discus future goals and objectives

Question 12

A mid-year review the fire officer should have the firefighter do what In preparation for the session?

Answer 12

Write a self-evaluation

Mid-year review= informal performance review, requiring a higher level of documentation. At this time a goals can be adjusted

Question 13

Substandard annual review, supervisor are required to provide a formal notification to the employee at least______ before the annual review is due.

Answer 13

10 weeks before

Question 14

If an Empoyee receives a substandard annual evaluation, the municipality might require what?

Answer 14

A work Improvement plan

~ covers specific span of time, such as 120 calendar days, that would be designated a special evaluation period.

Question 15

The firefighter should conduct another self-evaluation approximately how many weeks before the official annual evaluation is due?

Answer 15

6 weeks

Question 16

What principles guide the administration of progressive negative discipline under a labor-management contract?

Answer 16

“Due process” and “just culture” principles

Question 17

Reprimand that is issued by supervisor or managing officer/ copy remains at fire station level and expired in 1 year:

Answer 17

Informal oral or written reprimand

Question 18

Document initiated by fire officer after consulting with supervisor/ battalion or other commanding officer issues/ goes in official personnel file

Answer 18

Formal written reprimand

~ represents an official negative supervisory action at the lowest level of the progressive discipline process.

~ starts formal paper trail of progressive disciplinary process.

Question 19

May be initiated or recommended by a fire officer,issued by battalion or higher level command officer. Official file. Maybe removed after grievance or the like.

Answer 19

Suspension

~ willful violation
~ leave-without-pay (LWOP)
~ usually runs from 1-30 days

Question 20

Recommended by low level command officer, fire chief issues after consulting with personnel office.

Answer 20

Termination

~ generally only top municipal officials, mayor, county executive, city manager, or civil service commission can terminate.

** contradiction***

Question 21

The municipality can suspend a firefighter before an investigation is complete when?

Answer 21

Employee is being investigated by the fire department or law enforcement agency.

~ offense related to employment
~ awaiting to be tried for an offense that is job related or a felony!!

Question 22

Predetermined Disciplinary Policies:

Answer 22

Reporting late example:
1st-oral admonition/ LWOP covering period late
2nd- writer reprimand/ LWOP covering period late
3rd- suspension/ one workday
4th- suspension/ four workdays
5th- suspension/ 10 workaday
6th- proposed termination

Question 23

Make financial restitutions:

Answer 23

Pay deductible after property damage incident.

~ payments payroll deducted/ up to a year

Question 24

When should pre-disciplinary conference or hearing must be conducted when?

Answer 24

Before a suspension, demotion, or involuntary termination can be invoked.

~most department require a formal disciplinary hearing before a suspension.

Question 25

Loudermill hearing:

Answer 25

Ruling indicated that a *pretermination hearing* including a written or oral motive, in which the employee has an opportunity to present his side of the case, and explanation of adverse evidence were essential to protect the workers due process rights. ~ hearing checks for mistaken decisions, and whether charges are true.

Question 26

Predisciplinary hearings can be conducted by who?

Answer 26

Disciplinary board, fire chief, or other ranking officer, or by hearing officer

Question 27

The final resolution of a disciplinary action usually resides with:

Answer 27

Civil service commission, or the city personnel director

Question 28

Termination cost the city how much to find and train a replacement?

Answer 28

As much as $100,000

Question 29

If a stressful situation goes unresolved what are some of the subtle effects produced by symptoms of stress?

Answer 29

Physical exhaustion from stress-related fatigue or lack of sleep.