Chapter 7 Flashcards
workgroup information systems
IS for a small group of people
departmental information systems
workgroup IS’s that support a particular department
functional information system
workgroup IS’s that support a particular business function
enterprise information system
IS’s that span an organization and support activities of people in multiple departments
inter-enterprise information systems
IS’s shared by two or more independent organizations
information silo
when data are isolate in separate information systems which can lead to data integrity
data integrity
when an organization has inconsistent duplicated data
what are two ways to solve the problems of an information silo?
- integrate the data into a single database
- integrate the data into an inter-enterprise system that uses a single cloud database
customer relationship management
a suite of applications, a database, and a set of inherent processes for managing all interactions with the customer
customer life cycle
marketing
customer acquisition
relationship management
loss/churn
enterprise resource planning
a suite of applications, a database, and a set of inherent processes for consolidating business operations into a single, consistent computing platform
enterprise application integration
suite of software applications that integrates existing systems by providing layers of software that connect applications together
what does EAI do?
connects system “islands” via a new layer of software
enables existing applications to share data
provides integrated information
personal information systems
information systems used by a single indidvidual
