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ISA 235 > Exam 2 > Flashcards

Exam 2 Flashcards

(58 cards)

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1
Q

Personal information systems

A

informations systems used by a single individual

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2
Q

characteristics of personal information systems

A

single user; procedures informal; problems isolated; easy to manage change

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3
Q

characteristics of workgroup information systems

A

10-100 users; procedures understood within group; problem solutions within group; somewhat difficult to change

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4
Q

characteristics of enterprise information systems

A

100-1000’s users; procedures formalized; problem solutions affect enterprise; difficult to change

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5
Q

characteristics of inter-enterprise information systems

A

1,000s of users; procedures formalized; problem solutions affect multiple organizations; difficult to change

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6
Q

example of personal IS

A

drug salesperson

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7
Q

example of workgroup IS

A

physician partnership

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8
Q

example of enterprise IS

A

hospital

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9
Q

example of inter-enterprise IS

A

PRIDE system

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10
Q

workgroup information systems

A

information systems that facilitate the activities of a group of people

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11
Q

departmental information systems

A

workgroup information systems that support a particular department

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12
Q

functional information systems

A

workgroup information systems that support a particular business function

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13
Q

enterprise information systems

A

information systems that span an organization and support activities of people in multiple departments

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14
Q

inter-enterprise information systems

A

information systems that are shared by two or more independent organizations

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15
Q

information silo

A

the condition that exists when data are isolated in separated information systems. silos come into existence as entities at one organizational level create information systems that meet only their particular needs.

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16
Q

data integrity

A

when an organization has inconsistent duplicated data

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17
Q

business process reengineering

A

the activity of altering existing and designing new business processes to take advantage of new information systems

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18
Q

inherent processes

A

predesigned procedures for using the software products. Provided by PeopleSoft, Siebel, and SAP. Saved organizations from expensive and time-consuming business process reengineering

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19
Q

3 categories of enterprise applications

A

customer relationship management, enterprise resource planning, enterprise application integration

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20
Q

customer relationship management (CRM) system

A

a suite of applications, a database, and a set of inherent processes for managing all the interactions with the customer, from lead generation to customer service

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21
Q

4 phases of the customer life cycle

A

marketing, customer acquisition, relationship management, loss/churn

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22
Q

major components of a CRM application

A

solicitation and lead management application, sales applications, relationship management applications, customer support applications, CRM database

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23
Q

enterprise resource planning (ERP)

A

a suite of applications, a database, and a set of inherent processes for consolidating business operations into a single consistent computing platform

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24
Q

functions of ERP

Study These Flashcards
A

4 functions of CRM along with accounting applications, manufacturing applications, inventory applications, human resources applications

25
enterprise application integration (EAI)
a suite of software applications that integrates existing systems by providing layers of software that connect applications together
26
EAI does the following
- connects system "islands" via a new layer of software/system - enables existing applications to communicate and share data - provides integrated information - leverages existing systems- leaving functional applications as is, but providing an integration layer over the top - enables a gradual move to ERP
27
what are the challenges when implementing and upgrading enterprise systems?
collaborative management, requirement gaps, transition problems, employee resistance
28
distributed systems
processing is distributed across multiple computing devices
29
social media
the use of information technology to support the sharing of content among networks of users
30
communities of practice
groups of people related by a common interest
31
social media information system (SMIS)
an information system that supports the sharing of content among networks of users
32
3 SMIS roles
social media providers, users, communities
33
social media providers
provide platforms that enable the creation of social networks
34
social networks
social relationships among people with common interests
35
users
individuals and organizations that use social media sites to build social relationships
36
viral hook
some inducement, such as a prize or other reward, for passing communications along through the tiers
37
SMIS components
hardware, software, data, procedures, people
38
content data
data and responses to data that are contributed by users
39
connection data
data about relationships. differentiates SMIS from Web site applications
40
social CRM
as opposed to traditional CRM, it is a dynamic, social media-based process. Each customer crafts his or her own relationship with the company.
41
crowdsourcing
the dynamic social media process of employing users to participate in a product design or product redesign
42
business-to-consumer (B2C) relationships
these relationships have occurred ever since the inception of social media
43
business-to-business (B2B) relationships
now, manufacturers are starting to use social media to become industry leaders, promote brand awareness, and generate new B2B leads to retailers
44
capital
the investment of resources for future profit
45
human capital
the investment in human knowledge and skills for future profit
46
social capital
investment in social relations with the expectation of returns in the marketplace
47
4 benefits of social capital
information, influence, social credentials, personal reinforcement
48
value of social capital
determined by the number of relationships in a social network, the strength of those relationships, and by the resources controlled by those related
49
strength of a relationship (to an organization)
the likelihood that the other entity in the relationship will do something that benefits the organization
50
forms of SM advertising
paid search, display or banner ads, mobile ads, classifieds, or digital video ads
51
pay-per-click
a revenue model in which advertisers display ads to potential customers for free and then get paid when the customer clicks on the ad
52
freemium
revenue model that offers users a basic service for free and then charges a premium for upgrades or advanced features
53
conversion rate
measures the frequency that someone who clicks on an ad makes a purchase, "likes" a site, or takes some other action desired by the advertiser. the conversion rate is more than twice as high on PCs as on smartphones
54
social media policy
a statement that delineates employees' rights and responsibilities
55
Intel Corporation's social media policy's 3 key pillars
disclose, protect, use common sense
56
user-generated content (UGC)
content on your SM site that is contributed by users
57
major sources of user-generated content problems:
- junk and crackpot contributions - inappropriate content - unfavorable reviews - mutinous movements
58
3 ways to respond to problematic content
- leave it - respond to it - delete it

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