Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

ISA 235 > Exam 2 > Flashcards

Exam 2 Flashcards

1
Q

Personal information systems

A

informations systems used by a single individual

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

characteristics of personal information systems

A

single user; procedures informal; problems isolated; easy to manage change

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

characteristics of workgroup information systems

A

10-100 users; procedures understood within group; problem solutions within group; somewhat difficult to change

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

characteristics of enterprise information systems

A

100-1000’s users; procedures formalized; problem solutions affect enterprise; difficult to change

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

characteristics of inter-enterprise information systems

A

1,000s of users; procedures formalized; problem solutions affect multiple organizations; difficult to change

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

example of personal IS

A

drug salesperson

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

example of workgroup IS

A

physician partnership

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

example of enterprise IS

A

hospital

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

example of inter-enterprise IS

A

PRIDE system

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

workgroup information systems

A

information systems that facilitate the activities of a group of people

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

departmental information systems

A

workgroup information systems that support a particular department

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

functional information systems

A

workgroup information systems that support a particular business function

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

enterprise information systems

A

information systems that span an organization and support activities of people in multiple departments

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

inter-enterprise information systems

A

information systems that are shared by two or more independent organizations

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

information silo

A

the condition that exists when data are isolated in separated information systems. silos come into existence as entities at one organizational level create information systems that meet only their particular needs.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

data integrity

A

when an organization has inconsistent duplicated data

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

business process reengineering

A

the activity of altering existing and designing new business processes to take advantage of new information systems

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

inherent processes

A

predesigned procedures for using the software products. Provided by PeopleSoft, Siebel, and SAP. Saved organizations from expensive and time-consuming business process reengineering

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

3 categories of enterprise applications

A

customer relationship management, enterprise resource planning, enterprise application integration

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

customer relationship management (CRM) system

A

a suite of applications, a database, and a set of inherent processes for managing all the interactions with the customer, from lead generation to customer service

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

4 phases of the customer life cycle

A

marketing, customer acquisition, relationship management, loss/churn

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

major components of a CRM application

A

solicitation and lead management application, sales applications, relationship management applications, customer support applications, CRM database

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

enterprise resource planning (ERP)

A

a suite of applications, a database, and a set of inherent processes for consolidating business operations into a single consistent computing platform

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

functions of ERP

A

4 functions of CRM along with accounting applications, manufacturing applications, inventory applications, human resources applications

25
Q

enterprise application integration (EAI)

A

a suite of software applications that integrates existing systems by providing layers of software that connect applications together

26
Q

EAI does the following

A
  • connects system “islands” via a new layer of software/system
  • enables existing applications to communicate and share data
  • provides integrated information
  • leverages existing systems- leaving functional applications as is, but providing an integration layer over the top
  • enables a gradual move to ERP
27
Q

what are the challenges when implementing and upgrading enterprise systems?

A

collaborative management, requirement gaps, transition problems, employee resistance

28
Q

distributed systems

A

processing is distributed across multiple computing devices

29
Q

social media

A

the use of information technology to support the sharing of content among networks of users

30
Q

communities of practice

A

groups of people related by a common interest

31
Q

social media information system (SMIS)

A

an information system that supports the sharing of content among networks of users

32
Q

3 SMIS roles

A

social media providers, users, communities

33
Q

social media providers

A

provide platforms that enable the creation of social networks

34
Q

social networks

A

social relationships among people with common interests

35
Q

users

A

individuals and organizations that use social media sites to build social relationships

36
Q

viral hook

A

some inducement, such as a prize or other reward, for passing communications along through the tiers

37
Q

SMIS components

A

hardware, software, data, procedures, people

38
Q

content data

A

data and responses to data that are contributed by users

39
Q

connection data

A

data about relationships. differentiates SMIS from Web site applications

40
Q

social CRM

A

as opposed to traditional CRM, it is a dynamic, social media-based process. Each customer crafts his or her own relationship with the company.

41
Q

crowdsourcing

A

the dynamic social media process of employing users to participate in a product design or product redesign

42
Q

business-to-consumer (B2C) relationships

A

these relationships have occurred ever since the inception of social media

43
Q

business-to-business (B2B) relationships

A

now, manufacturers are starting to use social media to become industry leaders, promote brand awareness, and generate new B2B leads to retailers

44
Q

capital

A

the investment of resources for future profit

45
Q

human capital

A

the investment in human knowledge and skills for future profit

46
Q

social capital

A

investment in social relations with the expectation of returns in the marketplace

47
Q

4 benefits of social capital

A

information, influence, social credentials, personal reinforcement

48
Q

value of social capital

A

determined by the number of relationships in a social network, the strength of those relationships, and by the resources controlled by those related

49
Q

strength of a relationship (to an organization)

A

the likelihood that the other entity in the relationship will do something that benefits the organization

50
Q

forms of SM advertising

A

paid search, display or banner ads, mobile ads, classifieds, or digital video ads

51
Q

pay-per-click

A

a revenue model in which advertisers display ads to potential customers for free and then get paid when the customer clicks on the ad

52
Q

freemium

A

revenue model that offers users a basic service for free and then charges a premium for upgrades or advanced features

53
Q

conversion rate

A

measures the frequency that someone who clicks on an ad makes a purchase, “likes” a site, or takes some other action desired by the advertiser. the conversion rate is more than twice as high on PCs as on smartphones

54
Q

social media policy

A

a statement that delineates employees’ rights and responsibilities

55
Q

Intel Corporation’s social media policy’s 3 key pillars

A

disclose, protect, use common sense

56
Q

user-generated content (UGC)

A

content on your SM site that is contributed by users

57
Q

major sources of user-generated content problems:

A
  • junk and crackpot contributions
  • inappropriate content
  • unfavorable reviews
  • mutinous movements
58
Q

3 ways to respond to problematic content

A
  • leave it
  • respond to it
  • delete it

ISA 235 (14 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions