Chapter 7: Motivating

Question 1

refers to the act of giving employees reasons or incentives to work to achieve organizational objectives

Answer 1

Motivating

Question 2

process of activating behavior, sustaining it, and directing towards a particular goal

Answer 2

Motivation

Question 3

Factors Contributing to Motivation

Answer 3

Willingness
Self-confidence
Needs Satisfaction

Question 4

People who like what they are doing are highly motivated to produce the expected output

Answer 4

Willingness to do a job

Question 5

When employees feel that they have the required skill and training to perform a task, the more motivated they become

Answer 5

Self confidence in carrying out a task

Question 6

People will do their jobs well if they feel that by doing so, their needs will be satisfied

Answer 6

Needs Satisfaction

Question 7

Theories of Motivation

Answer 7

Maslow’s Needs Hierarchy Theory
Herzberg’s Two-Factor Theory
Expectancy Theory
Goal Setting Theory

Question 7

theorized that human beings have five basic needs

Answer 7

Abraham Maslow

Question 8

Five basic needs according to Maslow

Answer 8

physiological
security
social
esteem
self-actualization

Question 9

those that are concerned with biological needs like food, drink, rest

Answer 9

Physiological Needs

Question 10

include freedom from harm coming from the elements or from other people

Answer 10

Security Needs

Question 11

striving to secure love, affection and the need to be accepted by peers

Answer 11

Social Needs

Question 12

the need for positive self-image and self-respect and the need to be respected by others

Answer 12

Esteem Needs

Question 13

involving realizing our full potential as human beings and becoming all that we are able to be

Answer 13

Self-Actualization Needs

Question 14

Developed the Two-Factor Theory

Answer 14

Frederick Herzberg

Question 15

indicates that a satisfied employee is motivated from within to work harder and that a dissatisfied employee is not self-motivated

Answer 15

Two-Factor Theory

Question 16

two classes of factors associated with employee satisfaction and dissatisfaction according to Herzberg

Answer 16

satisfiers or motivation factors
dissatisfiers or hygiene factors

Question 17

is a motivation model based on the assumption that an individual will work depending on his perception of the probability of his expectation to happen

Answer 17

Expectancy Theory

Question 18

is a belief about the likelihood or probability that a particular behavioral act will lead to a particular outcome

Answer 18

Expectancy

Question 19

the value and individual places on the expected outcomes or rewards

Answer 19

Valence

Question 20

refers to the process of improving performance with objectives, deadlines or quality standard

Answer 20

Goal Setting Theory

Question 21

who drew the goal setting model

Answer 21

Edwin A. Locke

Question 22

Components of the goal setting model

Answer 22

Goal Content
Goal Commitment
Work Behavior
Feedback Aspects

Question 23

provide the individuals with a way of knowing how far they have gone to achieving objectives

Answer 23

Feedback

Question 24

Techniques of Motivation

Answer 24

Motivation Through Job Design Motivation Through Rewards Motivation Through Employee Participation Other Motivation Techniques for the diverse work force

Question 25

specifying the tasks that constitute a job for an individual or group

Answer 25

Job Design

Question 26

Two approaches for motivating through job design

Answer 26

Fitting People to Jobs Fitting Jobs to People

Question 27

Remedies for fitting people to jobs

Answer 27

Realistic Job Previews Job Rotation Limited Exposure

Question 28

where management provides honest explanations of what a job actually entails

Answer 28

Realistic Job Previews

Question 29

Where people are moved periodically from one specialized job to another

Answer 29

Job Rotation

Question 30

where a worker's exposure to a highly fragmented and tedious job is limited

Answer 30

Limited Exposure

Question 31

Ways to achieve fitting jobs to people

Answer 31

Job Enlargement Job Enrichment

Question 32

where two or more specialized tasks in a workflow sequence is combined into a single job

Answer 32

Job Enlargement

Question 33

where efforts are made to make jobs more interesting, challenging, and rewarding

Answer 33

Job Enrichment

Question 34

Classification of Rewards

Answer 34

Extrinsic Intrinsic

Question 35

those which refer to payoffs granted to the individual by another party

Answer 35

Extrinsic rewards

Question 36

those which are internally experienced payoffs which are self-granted

Answer 36

Intrinsic rewards

Question 37

specific activities identified where employees may participate:

Answer 37

setting goals making decisions solving problems designing and implementing organizational changes

Question 38

more popular approaches to participation:

Answer 38

quality control circles self-managed teams

Question 39

a method of direct employee participation

Answer 39

Quality Control Circle

Question 40

consists of a group of three to ten employees, usually doing related work, who meet at regular intervals

Answer 40

Circle

Question 41

also known as autonomous work groups or high performance teams

Answer 41

Self-managed teams

Question 42

take on traditional managerial tasks as part of their normal work routine

Answer 42

Self-managed teams

Question 43

Requisites to Successful Employee Participation:

Answer 43

profit sharing plan long-term employment with good job security converted effort to build and maintain group cohesiveness protection of rights

Question 44

Other motivation techniques:

Answer 44

Flexible Work Schedules Family Support Services Sabbaticals

Question 45

an arrangement which allows employees to determine their own arrival and departure times within their specified limits

Answer 45

Flextime

Question 46

is given to an employee after a certain number of years of service

Answer 46

Sabbatical Leave

Question 47

the employee is allowed to go on leave for two months to one year with pay

Answer 47

Sabbatical Leave