Chapter 6: Communicating

Question 1

a process of sharing information through symbols, including words and messages

Answer 1

Communication

Question 2

may happen between superior and subordinate, between peers, between a manager and a client …

Answer 2

Communication

Question 3

must be made for a purpose and because it has a cost attached to it, it must be used effectivelty

Answer 3

Communication

Question 4

Functions of Communication

Answer 4

Information Function
Motivation Function
Control Function
Emotive Function

Question 5

Communication Process

Answer 5

Develop an Idea
Encode
Transmit
Receive
Decode
Accept
Use
Provide Feedback

Question 6

the most important step in effective communication

Answer 6

Developing an Idea

Question 7

to ____ idea into words, illustrations, figures, or other symbols suitable for transmission

Answer 7

Encode

Question 8

is very important so the message sent will reach and hold the attention of the receiver

Answer 8

Transmission

Question 9

Translating the message from the sender into a form that will have meaning to the recipient

Answer 9

Decode

Question 10

Factors that affect the acceptance or rejection of a message

Answer 10

Accuracy of the message
whether or not sender has authority
behavioral implications for the receiver

Question 11

The last step in the communication process

Answer 11

Provide Feedback

Question 12

Forms of Communication

Answer 12

Verbal
Nonverbal

Question 13

Are those transmitted through hearing or sight

Answer 13

Verbal Communication

Question 14

Classes of Verbal Communication

Answer 14

Oral
Written

Question 15

mostly involves hearing the words of the sender, although sometimes, opportunities are provided for seeing the sender’s body movements,…

Answer 15

Oral Communication

Question 16

the sender seeks to communicate through the written word

Answer 16

Written Communication

Question 17

Is a means of conveying message through body language, as well as the use of time, space, touch, …

Answer 17

Nonverbal Communication

Question 18

consists of gestures, bodily movement, posture, facial expressions, and mannerisms

Answer 18

Body Language

Question 19

Barriers to Communication

Answer 19

Personal Barriers
Physical Barriers
Semantic Barriers

Question 20

are hindrances to effective communication arising from a communicator’s characteristics as a person, such as emotions, values,…

Answer 20

Personal Barrier

Question 21

refer to interferences to effective communication occurring in the environment where the communication is undertaken

Answer 21

Physical Barrier

Question 22

is the study of meaning as expressed in symbols

Answer 22

Semantics

Question 23

Interference with the reception of a message that occurs when the message is ,misunderstood even though it is received exactly as transmitted

Answer 23

Semantic Barrier

Question 24

Overcoming barriers to communication

Answer 24

use feedback
repeat messages
use multiple channels
use simplified language

Question 25

communication classified as to the types of flow of the message

Answer 25

Downward Communication Upward Communication Horizontal Communication

Question 26

refers to the message flows from higher levels of authority to lower levels

Answer 26

Downward Communication

Question 27

are appropriate when directives are complex and precise actions are required

Answer 27

Letters

Question 28

are useful sources of information regarding company policy, procedures, and organization

Answer 28

Manuals

Question 29

provide more specific information about the duties and priveleges of the individual worker

Answer 29

Handbook

Question 30

provide a mixture of personal, social and work-related information

Answer 30

Newsletters

Question 31

refers to messages from persons in lower-level positions to persons in higher positions

Answer 31

Upward Communication

Question 32

Upward Communication Techniques

Answer 32

Formal Grievance Procedures Employee Attitude and Opinion Surveys Suggestion Systems Open-Door Policy Informal Gripe Sessions Task Forces Exit Interviews

Question 33

are part of a normally operating organization

Answer 33

Grievances

Question 34

provides the management with an opportunity to act on difficulties before they become full-blown problems

Answer 34

Open-Door Policy

Question 35

may be created and assigned to deal with the problem or issue

Answer 35

Task Force

Question 36

refers to messages sent to individuals or groups from another of the same organizational level or position

Answer 36

Horizontal Communication

Question 37

is defines as an organized method of providing past, present, and projected information on internal operations and external intelligence for use in decision making

Answer 37

Management Information System (MIS)