Chapter 9 Flashcards
A performance appraisal is an ________of an employee’s __________. It is linked to the job _________ as it is a reflection of its content. __________ assessments determine the employee’s level of training and skills.
Evalution, Performance, Description, Competency
Performance appraisals have administrative functions in the areas of _________ to determine an eligibility for an elevated position, __________ to determine keeping an employee on the payroll due to disciplinary actions and _______ in the event of a company downsizing
Promotion, termination, layoff
Enhancement of an employee’s career or job performance through training and development is another use or result of the performance appraisal and is called employee _____________. The primary person responsible for identification of training and development is the employee’s _________ .
Development, manager
There are several types of reviews or appraisals. Those which occur systematically and use an official form is called the _______ appraisal. The _________ appraisal occurs at the managers discretion and is utilized to praise work well done and to encourage performance improvement.
Formal, Informal
The frequency that most healthcare organizations conduct performance appraisals is at least ______. This includes another kind of review which focuses on the first few months of a new employee’s work called the ________ review.
annually, probation
There are rater errors which can occur in the performance evaluation process. ________ errors occur when a manager compares one employee’s performance with another instead of job performance standards. ___________ occurs when a manager lets their own values influence the appraisal. Lastly when the manager allows one employee characteristic to influence the appraisal this is called _________ which can also occur in a job interview.
Contrast, Rater bias, Halo Effect
The number one objective of performance appraisal is to _____________.
Change behavior
The accuracy of information given to the employee is essential for clarity and understanding regarding their performance. The dialogue/meeting that occurs between the manager and the employee is called the ______________
Appraisal Interview
Most managers feel anxious about the performance appraisal process and require a high level of_______ and ______ on their part. With proper training in appraisal techniques this can be minimized and improve its efficiency.
time and commitment
In its simplest form the Performance Evaluation is a process designed to focus upon the skills of the employee as well as the _______________ for improvement in a fair and respectful way.
opportunity
