Chapter 9 Flashcards

(40 cards)

1
Q

What is leadership defined as?

A

The process of guiding and motivating others toward the achievement of the organisation’s goals and objectives.

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2
Q

How is leadership viewed in relation to group activity?

A

As the centre of group activity and an instrument in achieving the organisation’s goal.

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3
Q

What is the relationship aspect of leadership?

A

A social relationship between 2 or more individuals who are dependent on each other to achieve certain mutual goals.

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4
Q

What are the main tasks involved in management?

A
  • Planning
  • Organising
  • Leading
  • Controlling
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5
Q

How do managers derive power compared to leaders?

A

Managers derive power from the organisation and their position, whereas leaders derive power from the followers’ perception of their skills, personality, and appeal.

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6
Q

What is compliance with a manager based on?

A

The authority of the manager and the fear of repercussions.

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7
Q

What is compliance with a leader based on?

A

Voluntary basis because the follower chooses to do so.

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8
Q

What is legitimate power?

A

Power derived from a person’s position in the organisation.

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9
Q

What is reward power?

A

Power derived from an individual’s ability to award or withhold rewards.

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10
Q

What is coercive power?

A

Power derived from an individual’s ability to threaten and effect negative consequences.

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11
Q

What is expert power?

A

Power derived from an individual’s extensive knowledge, experience, or professional ability in one or more areas.

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12
Q

What is referent power?

A

Power derived from an individual’s personal charisma and the respect and admiration it inspires from others.

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13
Q

What is authority in the context of leadership?

A

The leader’s right to give orders, make decisions, and enforce obedience.

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14
Q

What is responsibility in leadership?

A

The obligation held by the leader to achieve the organisational goals by performing the activities required by them.

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15
Q

What does delegation involve?

A

Assigning responsibility and authority to achieve organisational goals down the chain of command.

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16
Q

What is accountability in management?

A

The evaluation of how individuals meet the responsibilities assigned to them.

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17
Q

True or False: Managers can delegate accountability down the chain of command.

18
Q

How has technology impacted leadership?

A

It creates opportunities for leaders to be more effective at leading and motivating followers.

19
Q

What are the benefits of remote work for leadership?

A
  • Greater sense of freedom
  • Increased convenience
  • More efficient working practices
20
Q

What are the two types of leaders?

A
  • Formal leaders
  • Informal leaders
21
Q

What characterizes autocratic leaders?

A

Directive leaders that allow very limited input from subordinates.

22
Q

What is a participative leader?

A

A leader that shares decision-making with group members and encourages discussion.

23
Q

What is laissez-faire leadership?

A

A style where managers delegate all authority and control to subordinates.

24
Q

What do transformational leaders aim to do?

A

Inspire followers to change through their own values, vision, passion, and beliefs.

25
What is diversity management?
Planning and implementing organisational systems and practices to manage people effectively.
26
What is intranational diversity management?
Managing a workforce within a single national context.
27
What is cross-national diversity management?
Managing a workforce where employees come from different countries.
28
What are best practices for diversity management?
* Commitment from top management * Identify new talent pools * Provide a safe avenue for dialogue * Make diversity part of objectives * Distinguish between diversity and affirmative action
29
What is stewardship in leadership?
Empowering others to make decisions and gain control over their work.
30
What is servant leadership?
Working selflessly with others to achieve shared goals that improve collective welfare.
31
What are the central aspects of servant leadership?
* Placing service before self-interest * Listening to others * Inspiring through trust * Working towards feasible goals * Helping others whenever possible
32
What is the ethics quotient score?
A measure that evaluates firms’ ethical behaviour based on several criteria.
33
What are the criteria for the ethics quotient score?
* Ethics and compliance programme * Embedding ethics in company culture * Corporate citizenship and responsibility * Corporate governance * Leadership, innovation, and reputation
34
What are key ethical values for leaders?
* Show respect for others * Treat all stakeholders fairly * Work towards common good * Build community * Be honest
35
What is a group?
A broad term that refers to people who have similar characteristics or share a common purpose.
36
What are the types of groups?
* Work groups (formal or informal) * Social or special interest groups * Inter-agency groups * Pressure groups
37
What distinguishes teams from groups?
Teams work together for a common cause or goal.
38
What are the types of teams?
* Functional teams * Cross-functional teams * Virtual teams * Self-management teams * Matrix teams * Contract teams * Task force teams * Executive management teams
39
What is business communication?
The process of sharing information between people in the workplace and outside the organisation.
40
What are the basic elements of communication?
* Sender * Channel * Receiver