1
Q
How should you deal with a complaint from a client?
A
Acknowledge promptly in writing
Investigating each complaint thoroughly and without delay
Taking appropriate action if investigation shows complaint to be justified
Considering whether to inform the firm’s PII
2
Q
True or false
Clients need not necessarily be made aware of the possibility of complaining to the TDB
A
True
Ethics CBE
flashcards
Decks in class (31)
# Cards
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Chapter 1 & 220
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Chapter 35
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Chapter 416
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Chapter 54
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Chapter 66
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Chapter 72
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Chapter 85
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Chapter 92
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Chapter 104
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Chapter 1114
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Chapter 125
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Chapter 134
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Chapter 144
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Chapter 155
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Chapter 1621
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Chapter 1718
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Chapter 187
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Chapter 198
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Chapter 207
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Chapter 2114
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Chapter 229
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Chapter 2312
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Chapter 2412
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Chapter 252
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Chapter 2623
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Chapter 2716
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Chapter 2817
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Chapter 2920
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Chapter 3021
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Chapter 317
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Chapter 3210
