Chapter III Servant Leadership Flashcards
(29 cards)
What is the HR model & the goals
Social exchange / human relation model
Third phase of ppl management cycle
Growth & dvlp employees
Selflessness & forgiveness
What are tu current challenges ?
Battle against burn out
Care about private issues : whose responsibility
Mental assistance / leaders care about perf
What is being well ?
Happiness, job satisfaction, commitment
What is the job demande ressource model ?
Demand = health issues
Ressource = help to deal with demand
Is a Chief Happiness Officer
Can someone really make you happy
Dangerous focus bcs lead to unhappiness
If duty = feel worse if fail
Damage relationship w/ leaders = distorted vision “partener” feel neglected .
More greedy / selfish
50% genetically determined / 10 circumstances/ 40% control
What are the misunderstandings about happiness
Stewing / achieving goals = not efficien
Millennial :( bcs grateful, = not daily routine
What are organisation in need of
Ethical, ppl-oriented leadership,
Ex : attent to stakeholders = long-term profit
Leader out the service of his employees
# homo economicus / individualistic, opportunistic & self-supporting
What is the Human relation model origins
SOS labour union + labour saving device.
Electricity stuff = affordable
Importance of informal forces. Leader great direction = strong tool
Commitment & moral of employee = first = team spirit + need for participation
What does the hawthorn experiment means ?
Impact of lightning doesn’t matter. Productivity depends on attention focus
What are the central principles of the human relation model ?
No different interests leaders & employees. (Conflict poor can)
Employee not just material capital but social.
“Need to belong” + status. Wage only 9%
Employee want conformity w/ informal group (diff norms & values)
Leaders : keep values informal aligned w/ formal.
What is the difference between formal and informal group ?
Official created by organisation VS
Natural relationship formed by employees themselves
What qualities the servant leadership has ?
Mindful, aware, humble, dependent on others, share power, sincere conversation, common interests, question yourself
How to describe the servant leader ?
Sensitive to others needs & interests.
Altruistic calling : positive difference : service. Responsibility no self interest / control
Courage : guidance
Agapao : unconditional love for ppl as whole. No treat as ressource.
Forgiveness : empathy = understand others. Warmth & compassion
Humility : understanding of strength & weakness. Modest success
Ties : see others as equal, open communication + trust & honesty
Acting ethically : moral & standards : integrity
Authenticity: true to yourself. Private vs public personality
Add value to community : orga = :) society
Responsibility : provide direction considering need & talents
What is the social exchange theory and what is its core stone
Commitment = norm of reciprocity.
Balance between inputs & outputs.
No debt social transaction
Why is attention important for performance
Joanna’s New York Cards
Long-term process
Socio-emotional give & take
Open & non defined exchange
Confidence no abuse of love intention
Trust = long, breakable, necessary
What are the behaviours associated with/ servant leadership ? Which model is it related to ?
Management model : modesty, emotional intelligence, effective communication, mindfulness,
Conduct feedforward conversation
Individual needs & interests + self awareness - self regulation
What the Carlsberg office story says about the servant leadership attitude ?
Modesty = key. Moved from best office to lower to see employee and to lead properly
What does the cookies master experiment or the standford prison experiment shows ?
Risks of getting power : brutality, violence, arrogance,
No real feedback bcs of fear of others ex : emperor’s new clothes
What is emotional intelligence about ? Can you work on it ?
Skills : self-awareness = strength & weaknesses
Self-assessment, confidence,
Self-regulation = work on something : long term
Social skills = ppl w/ higher EQ = well w/ acquaintances & strangers
Empathy = put yourself in others’ feelings
Positive emotion = trust positively own possibilities
What is self-insight ?
+ job satisfaction & happiness or stress & depression
Self-knowledge is the beginning of wisdom
Leaders overestimate their competencies as growing in organisation.
More success if ask for honest insight and feedback
What is JCHAR window model ?
Familiar to yourself & others = open zone
Unfamiliar to yourself & not familiar to others = unknown zone
Familiar to yourself & close to others = hidden zone
Not familiar to yourself but familiar to others = blind zone
What is the most accepted model ?
Is it 100% reliable ?
BIG FIVE : OCEAN
Fair prediction of performance but not 100% reliable
Open to new experiences
conscious : control = tasks performance, goal oriented behaviour
Extraversion : what you get energy from = enthusiasm, assertiveness
Agreeableness : selfless, humble, sympathetic, affectionate
Neuroticism : emotional stability = self confidence & confortable in stress situations
How should we select ppl ? How to deal w/ negative emotions ?
Personnel selection = personalities ? Everything can be learned
Nietzsche = interpretation only
Empathy = super important. Intervene in what ppl expect
More understanding response leads to better results and 📈 trust
Business relevance = encourage creativity & job performance
How to be a great listener ?
What is the Shannon & weaver model ?
Listening = trampoline : ask for clarity & amplify feeling (feel + supported)
Active listening / win-win/ human connection / ask good questions
A basic communication process SENDER : initiate the msg and encode it
MEDIUM : the way the msg is sent
NOISE : distraction, disturbance
RECEIVER : decode and interpret
Face to face better bcs risk of game whispering message
Critical source of noise = degree of trust between transmettre and receiver
Feedback loop : informative (question) / corrective (doubt) / affirmative (confirmation)
